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Create a Culture of Great Customer Service

with Kate Edwards

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  •   01 Class Introduction

    02:53
  •   04 The Power of Actions & Words

    08:38

Class duration: 1h 8m

See all 7 lessons
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About The Class

How to Get You and Your Team to Live and Breathe Customer Service

OK, you get it. Awesome customer service is crucial. It’s imperative that your customers come first and every single one of your interactions is positive. But how do you ingrain those ideals into your company culture to ensure that they’re heeded each day by all of your team members?

Unless you create a culture of service within your organization and toward your customers, good customer service will likely fall by the wayside. This course will help you identify the key aspects of optimal customer service so you can teach it and instill it in your teams.

In this class, you’ll learn how to:

  • Develop a culture of service toward both your staff and customers.
  • Create a mission, core values and vision statement that reflect your commitment to great customer service.
  • Imbue all of your actions and words with the ideals of good customer service.
  • Empower yourself and your team members to make a positive impact on customers with every action.
  • Embrace high-quality customer service at the highest levels at every level of your operation.
  • Learn the smallest and easiest things you can do to make a big impact on your customers and clients.
  • Create happy memories of your brand and your business for your customers and clients.
  • Overcome fears of interacting with strangers by learning the tools and tricks to good interactions.


Lesson Plan

  1. 01

    Class Introduction

    02:53
  2. 02

    Mission, Core Values and Vision Statement

    26:12
  3. 03

    I Notice = I Care

    08:43
  4. 04

    The Power of Actions & Words

    08:38
  5. 05

    Self Control and Self-Awareness

    07:25
  6. 06

    Making Your Service Memorable

    05:37
  7. 07

    Putting a Spotlight on Decency

    09:09

Meet Your Expert

Kate Edwards

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career.

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Bonus Material

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  • pdf CreativeLive - Create a Culture of Great Customer Service - Kate Edwards

100% of students recommend this class.
See what some of them have to say.

  • Sylvie Leroy

    Sylvie Leroy

    September 2019

    Top course! Thank you! It was exactly what I was looking for for my team. Concise and powerful.

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