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Develop a Customer Service Mindset

with Kate Edwards

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  •   01 Class Introduction

    02:56
  •   04 Customer Service vs. Customer Experience

    15:14

Class duration: 1h 16m

See all 7 lessons
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About The Class

What to Do When Your Lackluster Customer Service Is Hurting Your Business

You’ve been reading your customer reviews online and something just isn’t right. Far too many of your reviewers sound tepid, unsatisfied or even annoyed. What gives? You know you’ve got a great product or service, so why all the digital discontent?

And then it hits you. It’s your customer service. Eureka! While you’ve spent all your time and energy perfecting your goods or services, you’ve been neglecting the most critical part of your business. And that has led to dissatisfied customers and a significant drop-off in sales.

Inconsistent, inhospitable or downright nonexistent customer service can kill a business. That’s why it’s so important to develop a mindset that puts the customer first and ensures they always have positive interactions with your brand, your team, and your products.

In this class, you’ll learn how to:

  • Be aware of all the little things you can do to positively impact your customers.
  • Empower your team members to deliver considerate, professional and informative customer service.
  • Take charge and ensure your business represents your brand in the best way possible.
  • Get over your fear of not knowing how to engage with your customers.
  • Build your confidence and identify the things you’re doing right.
  • Make your customers lifelong loyalists.


Lesson Plan

  1. 01

    Class Introduction

    02:56
  2. 02

    How Customer Service Impacts your Brand and Business

    16:47
  3. 03

    Consistency and the Bottom Line

    15:56
  4. 04

    Customer Service vs. Customer Experience

    15:14
  5. 05

    3 Pillars of Great Service: Hello

    06:04
  6. 06

    3 Pillars of Great Service: Trust

    06:42
  7. 07

    3 Pillars of Great Service: Communication

    12:28

Meet Your Expert

Kate Edwards

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career.

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Bonus Material

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  • pdf CreativeLive - Develop a Customer Service Mindset - Kate Edwards

100% of students recommend this class.
See what some of them have to say.

  • Sylvie Leroy

    Sylvie Leroy

    September 2019

    The courses were so interesting with great and concrete advices. Thank you! We feel privileged to learn from a true expert.

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