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Develop Good Communication Skills

with Daniel Post Senning

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  •   Trailer

  •   01 Public and Private Communication

    03:39

Class duration: 0h 48m

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About The Class

Ensure That Everything You Write and Say Makes a Positive Impression

Written and verbal communication skills are a big part of good manners. Every email you send, voice message you leave and conference call you attend provides you with an opportunity to shine or stumble.

This course addresses classic business communication etiquette as well as new rules and customs for the digital age, including best practices for email, smartphone use, and voice and video calls.

In this class, you’ll learn how to:

  • Avoid the most common writing mistakes in both content and character.
  • Make your communications polished without seeming too stiff or formal.
  • Write a great thank-you note.
  • Choose between public and private communication.
  • Use email and smartphones effectively and courteously.
  • Host and participate in conference and video calls.


Lesson Plan

  1. 01

    Public and Private Communication

    03:39
  2. 02

    The Power and Limitation of the Written Word

    12:06
  3. 03

    Email Communication

    16:02
  4. 04

    Smartphone Use

    03:19
  5. 05

    Conference and Video Calls

    02:34
  6. 06

    Social Media Communications

    10:28

Meet Your Expert

Daniel Post Senning

Daniel Post Senning is the great-great grandson of Emily Post and a co-author of Emily Post’s Etiquette, 19th edition and The Etiquette Advantage in Business, 3rd edition. He is also the author of Manners in a Digital World: Living Well Online. ... read more

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