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What to Say When…Tips and Scripts for Tricky Situations at Work

with Ilise Benun

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  •   01 Class Introduction

    04:20

Class duration: 0h 56m

See all 25 lessons
  • 517 students

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  • 100% recommended

    1 student review

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About The Class

Learn How to Use Language to Fulfill Your Professional Needs

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.


Lesson Plan

  1. 01

    Class Introduction

    04:20
  2. 02

    ...Others Need to Know What You’ve Accomplished

    03:00
  3. 03

    ...Someone Else Is Getting the Credit for Your Work

    01:55
  4. 04

    ...Your Boss Is Micromanaging Your Work

    02:23
  5. 05

    ...You’re Getting Too Much Work

    02:15
  6. 06

    ...It's Time for Your Annual Review

    02:19
  7. 07

    ...Your Project Has Missed Its Deadline

    02:49
  8. 08

    ...Your Boss Is Getting Too Personal

    01:59
  9. 09

    ...Co-Workers Are Distracting You from Your Work

    02:17
  10. 10

    ...Dealing with Co-Workers That Ask Too Many Favors

    02:09
  11. 11

    ...The Client Doesn’t like Your Work

    01:37
  12. 12

    ...Your Manager Doesn’t Totally Understand Your Work

    01:57
  13. 13

    ...There Is a Miscommunication

    01:55
  14. 14

    ...You Make a Mistake

    02:12
  15. 15

    ...A Client or Co-Worker Doesn’t Follow Through

    02:08
  16. 16

    ...You Won't Make Your Deadline

    01:57
  17. 17

    ...You’re Getting Mixed Messages

    02:16
  18. 18

    ...Dealing with Unresponsive Colleagues

    02:19
  19. 19

    ...A Co-Worker Talks Too Much During Meetings

    01:50
  20. 20

    ...You Think You Deserve a Raise

    02:10
  21. 21

    ...Networking with Strangers or VIPs

    02:31
  22. 22

    ...A Meeting Goes off Track

    01:49
  23. 23

    ...You Need to Leave a Meeting Before It Ends

    01:23
  24. 24

    ...You Arrive Late to a Meeting

    01:33
  25. 25

    Conclusion

    03:40

Meet Your Expert

Ilise Benun

Ilise Benun is an author, business coach, national speaker, the founder of Marketing-Mentor.com and adjunct faculty at Pratt Institute and Maryland Institute College of Art, host of the Get Better Clients Bootcamp and a Program Partner for HOW Design Live, the largest design conference in the U.S. ... read more

See instructor's Classes

100% of students recommend this class.
See what some of them have to say.

  • Karlie Jessop

    Karlie Jessop

    September 2018

    Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.

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