What to Say When…Tips and Scripts for Tricky Situations at Work
with Ilise Benun
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01 Class Introduction04:20
Class duration: 0h 56mSee all 25 lessons
About The Class
Learn How to Use Language to Fulfill Your Professional Needs
It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.
So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?
Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.
In this class, you’ll learn how to:
- Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
- Avoid miscommunication when possible and recover from it when you can’t.
- Go from people-pleaser to self-respecting professional.
- Know the right thing to say at the right moment.
- Take time to assess the situation before making your response.
- Know when to speak and when to stay quiet.
- Decide whether a written or a verbal response is more appropriate.
...Others Need to Know What You’ve Accomplished03:00
...Someone Else Is Getting the Credit for Your Work01:55
...Your Boss Is Micromanaging Your Work02:23
...You’re Getting Too Much Work02:15
...It's Time for Your Annual Review02:19
...Your Project Has Missed Its Deadline02:49
...Your Boss Is Getting Too Personal01:59
...Co-Workers Are Distracting You from Your Work02:17
...Dealing with Co-Workers That Ask Too Many Favors02:09
...The Client Doesn’t like Your Work01:37
...Your Manager Doesn’t Totally Understand Your Work01:57
...There Is a Miscommunication01:55
...You Make a Mistake02:12
...A Client or Co-Worker Doesn’t Follow Through02:08
...You Won't Make Your Deadline01:57
...You’re Getting Mixed Messages02:16
...Dealing with Unresponsive Colleagues02:19
...A Co-Worker Talks Too Much During Meetings01:50
...You Think You Deserve a Raise02:10
...Networking with Strangers or VIPs02:31
...A Meeting Goes off Track01:49
...You Need to Leave a Meeting Before It Ends01:23
...You Arrive Late to a Meeting01:33
Ilise Benun is an author, business coach, national speaker, the founder of Marketing-Mentor.com and adjunct faculty at Pratt Institute and Maryland Institute College of Art, host of the Get Better Clients Bootcamp and a Program Partner for HOW Design Live, the largest design conference in the U.S. ... read moreSee instructor's Classes
100% of students recommend this class.
See what some of them have to say.
Love the format of this course - it was so great to be able to select a specific situation, and then quickly learn a couple of approaches to each one.
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