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All Business Classes > Business Basics > Managing The Customer Service Experience > Upholding The Standards Of Service

Upholding the Standards of Service

Lesson 7 from: Managing the Customer Service Experience

Kate Edwards

Business Basics > Managing The Customer Service Experience > Upholding The Standards Of Service

Upholding the Standards of Service

Lesson 7 from: Managing the Customer Service Experience

Kate Edwards

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Lesson Info

7. Upholding the Standards of Service

Lessons

Class Trailer
1

Class Introduction

01:07 2

Satisfaction vs. Perfection

09:03 3

Handling Difficult Situations

12:50 4

Handling Difficult Customers

11:51 5

The Importance of Cleanliness

12:52 6

Attention To Detail

07:40 7

Upholding the Standards of Service

19:07

Lesson Info

Upholding the Standards of Service

Class Materials

Bonus Materials with Purchase

CreativeLive - Manage The Customer Service Experience - Kate Edwards

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Student Work

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