Let's talk a little bit about magic words. This is one of my favorite, favorite, favorite traditional etiquette topics. We all know them, please, thank you, and you're welcome. I can't overstate their importance. Please makes things happens, it turns demands into requests, it gets little kids cookies, it gets adults cookies as well. Thank you is a more significant concept than I could spend time on in the small amount of time that we have to spend together. Our ability to show gratitude, to express gratitude, to feel gratitude is connected to our experience of happiness in our own lives. There's a great little book called 365 Thank Yous about a man who decided to write a thank you note every day for a year and the transformative effect that had on his life, both his material condition and his internal, psychological alignment and orientation. There is a growing body of research about the importance of gratitude to the way we experience happiness in our lives. We're gonna talk a lot mor...
e about thank-yous in our final course. You're welcome is an important part of the gratitude cycle. Your ability to receive someone else's thanks and receive it well is an important part of all of our relationships to others. You don't always want to minimize someone else's thanks. It was nothing, it was no trouble, it was no problem, don't worry about it. No, I'm not worried about it,, I'm thanking you. Oh, no, no, thank you. I'm gonna take your thanks and trump it. You're welcome, it was my pleasure. We're now participating in a cycle of gratitude, in an exchange that's important for both of us. It's important how you give gifts. it's important how you receive gifts. You're welcome is an important tool in your toolbox. Sometimes it was nothing, sometimes it was no problem. Sometimes it's you're welcome, I was happy to do it. There are three more magic words that are gonna be our parting message for today. Don't forget about sorry, excuse me, and pardon me. They are transformative, they will transform difficult or awkward situations. The same gesture, as I elbow you out of the way to move through a crowded room, could be so offensive you could want to take a swing at me or, preceded by excuse me, pardon me, I'm trying to get to the restroom, no problem at all, happy to let you through. Accidents will happen, mistakes will be made. Your ability to take ownership of those moments, to apologize, can transform those moments. They can turn them into opportunities for distinction. Excuse me or forgive me are ways to transform those moments before they even happen. Show some awareness, show some consideration, some thought for the people around you. I wanna finish with a magic word that I just talked about the importance of. I wanna thank you for your time and attention. I think it is magic, I really appreciate it. Thank you so much for being here.
A first impression can make or break a relationship. If you come off as awkward, rude or silly when you meet someone, that could spoil the connection forever. But if you appear kind, confident and witty, you’ll have the person in the palm of your hand.
This course tackles the ins and outs of introductions, first impressions, and initial conversations, so you can walk into potentially difficult situations feeling confident, knowing how to act and never at a loss for words.
In this class, you’ll learn how to:
- Introduce yourself and others gracefully.
- Extend and build on introductions.
- Know what to say and what not to say in conversations.
- Listen to people so they know they’re being heard.
- Shake hands properly in the era of hugs and fist bumps.
- Handle a situation where you don’t know or forget someone’s name.
- Make conversation that’s safe but interesting.
- Manage potentially controversial topics like politics and religion.
- Discuss personal topics that require the most care and tact.