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Increasing Trust in Your Online Business

with Kiffanie Stahle

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About The Class

Create brand trust and increase online sales.

Breaking into any marketplace is no small feat, and the changeable nature of the Internet makes setting up a trusted e-commerce platform doubly difficult. Building a reliable brand image can feel like an endless procession of attempts to fortify against any possible breach of trust, an exhausting proposition for a small business owner.

Join Kiffanie Stahle for insider tips that will increase customer trust in your enterprise. You’ll learn that privacy policies and terms of conditions don’t have to be dense and disingenuous. You can craft accessible, concise language that establishes your relationship of transparency and trust with a potential customer from the start - and protects you from a legal standpoint. 

Lesson Plan

  1. 01

    Increasing Trust in Your Online Business

    46:23

Meet Your Expert

Kiffanie Stahle

Kiffanie Stahle is a photographer, fellow creative business owner, and lawyer. She’s on a mission to teach creative entrepreneurs that the law doesn’t have to equal scary. In 2014, she founded the artist’s J.D. to empower creatives about the legal side of their businesses. Her intuitive approach helps creative business owners reach their big goals. And helps them set up a strong legal foundation, without having to learn a bunch of legal jargon. Kiffanie has been featured in Design*Sponge, Oh My! Handmade, and Smart Creative Women. ... read more

See instructor's Classes

100% of students recommend this class.
See what some of them have to say.

  • Laura

    October 2017

    Great class on what is normally a dry subject - especially with regard to creating Terms of Service and Privacy Policy for a business website. Kiffanie talks about why these are important to have, and provides guidance on how to create very basic versions of both. She also provides helpful advice on other things business owners can do to increase trust - such as purchasing an SSL certificate for your website and other helpful things. Short and sweet, clearly laid out - great class.

  • Creativelive Student

    December 2018

    It is a short class yet totally worth watching it! Kiffanie is a lovely instructor and the topic she covers is very important. I did not look for this kind of workshop on CL, came across it by chance yet it was exactly what I've been wanting to know for quite some time. I especially appreciate that she emphasizes making the documents easy to read as I find it is so difficult to read those complex legal docs at various websites. Also a plus that material is probably easy to apply to any country as it is more about psychological part of trust as well.

  • Leanne Elliott

    April 2016

    great presentation - laid out in a very straightforward way how the website legal requirements need to work. very clear language and gave an overview of the content - so helpful and I am very thankful.

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