Julia Kelleher on the Ten Commandments of Customer Service
It happens to everyone, even pros like Julia Kelleher: An unhappy client. No one is perfect, and customer service issues are bound to spring up from time to time. No…
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It happens to everyone, even pros like Julia Kelleher: An unhappy client. No one is perfect, and customer service issues are bound to spring up from time to time. No…
"Starting out we used to have this saying, that we were three months from being rich or three months from being broke.." enters Joel Grimes. I had just asked him…
Terrible customer service experiences are so common -- and so commonly frustrating -- that websites like Yelp and Urban Spoon rely on them for their business. Because, of course, very…