Compliments and How They Can Work for You
Compliments are one of the most effective tools you have at your disposal when it comes to building good work relationships. They're free, they make people feel really good... If they're perceived as genuine and sincere. So giving great compliments is an art. I sometimes talk about the art of good etiquette, the art of a great compliment... Makes someone feel good, makes someone feel good about themselves, it helps them take pride in the work they do, it improves the relationship. Be sincere, be honest... Be really careful complimenting people on their attire, or their appearance. It can feel like a compliment... You look great, I love that shirt, it doesn't even need to be an inappropriate comment about someones attire or appearance... But be careful; you want to compliment people on their effort, execution, originality, or creativity. The content of the work they do, the quality of the work that they do, the effort that they put into it. If you've got along and established relationsh...
ip, only you have the standing to talk to someone about appearance or attire. If its a personal... If its a personal, not a professional context, someone might really appreciate it; but be careful in professional situations. And repeat; do it again... Don't assume just because you said it once, you were heard. Lets say it takes someone hearing something three times before it really registers. I kept referring to a sales presentation, that's one of the tactics when you do a sales presentation, you mention things again, and again, and again... Because that what it takes for someone to really hear it and internalize it. Make it a practice, make it something that you do... Not something you execute just one time. You truly are the champions of etiquette. I appreciate your time here today, I want to thank you... For thinking about the question of workplace civility and workplace etiquette. I do think it's one of those places where we can all invest, and there are real rewards to be reaped.
You can’t be successful at work if you don’t have strong, positive relationships with your colleagues. But that’s easier said than done. Sometimes we’re confronted with challenging coworkers, superiors, direct reports or clients who test our patience. And sometimes we don’t always behave in the most productive ways.
This course teaches you specific behaviors to help you build and maintain good relationships at work, even under the most stressful conditions. You’ll discover that while we don’t always get to choose who we work with or how they behave, we do get to choose how we respond.
In this class, you’ll learn how to:
- Use seven basic behavior standards to maintain good relationships at work.
- Handle difficult work relationships.
- Give effective critical and positive feedback.
- Test your basic assumptions about workplace civility.
- Avoid the most common etiquette mistakes.
- Have difficult conversations with coworkers.
- Behave well in meetings, whether you’re an organizer or a participant.