At CreativeLive, we aim to provide a seamless and satisfying learning experience. Please review our cancellation and refund guidelines for different types of purchases.
On-Demand Classes (a la carte purchase)
- All on-demand class purchases are non-refundable.
- If you are unsatisfied with your purchase, you may exchange it for another class or classes of equal value within 7 days of your original purchase.
- Exchanges are limited to one per purchase.
Live Classes (a la carte purchase)
- Students may cancel up to 14 days before the class/program start date and receive a refund, less the registration fee (10% of the non discounted course price).
- Cancellations within 14 days are not permitted, but students may reschedule or receive class credit up to three business days before the class start date.
Subscriptions
- Monthly subscription plans are non refundable.
- Annual subscription plans may be refunded within 7 days of purchase, one time per customer.
- Subsequent subscription purchases by the same customer are non-refundable.
For any questions regarding exchanges or refunds, please contact our support team at support@creativelive.com.