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Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at Work

Lesson 20 of 26

Effective Communication Tools


Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at Work

Lesson 20 of 26

Effective Communication Tools


Lesson Info

Effective Communication Tools

Alright now we're going to do effective communication tools. So which are the communication tools that work best for people who don't really do that well with communication in the first place, or who are working on it and experimenting with it lets say. So I love this quote. I don't know who said it. Someone sent it to me. "Give me strangers at a trade show any day; just don't make me call them." Right so there are people who love face-to-face interaction and other people who love the phone and vice versa. Does anybody use the phone anymore? No (laughs) but it's a very good tool that I think can come in very handy sometimes. I'll talk a little bit about that. So your challenges are that you prefer media that gives you distance basically, and maybe you hate the phone or maybe you just don't use the phone anymore or you have what we call "phone fear" which is just evolving. It's kind of interesting. But the good news is that virtual tools are available these days for introverts. And onli...

ne communication isn't a substitute for being in person or in real time for someone. But it really does take extra effort to avoid any kind of miscommunication. So you have to figure out, what are the best tools for you? What are the best tools for the people that you're interacting with because everyone has their preferred mode of communication right? So you have to ask about what is-- "Do you prefer I text you? "Do you prefer I email you? What's the best way to reach you at the last moment?" These are all questions that you could be asking people. In fact even in a networking environment, you could bring up this topic of like, "What communication tools do you use these days?" And you might learn something about what the young people are doing or what the old people are doing or anything right? So those are good questions. I think storytelling also is a really nice idea for introverts because it gives you a purpose. So the idea is that stories are much more engaging. So if you can remember and tell a story about how you worked with someone or how you helped someone? Then that will allow you to have a better interaction with someone. They're also easier to remember for both the teller and the listener. And again this idea of the case study format when you're presenting your portfolio is another way of telling a story about the work that you do. So the case study format is very simple. You present the problem. "Here's the problem that we had. "Here's what they came to us with. "Here's what the client needed." They you present your solution. "Here's how we thought about solving that problem. "And here's the solution that we came up with." And then, "Here's the result, "or the effect of that solution." Right so you have to watch through that process. You have to ask questions. You have to gather all that material and it may end with a testimonial. But it's a very simple and concise way of talking about what you do rather than just say, "Here look at it."

Class Description

When it comes to getting ahead in the world of work, it seems that those who are bold, confident and willing to speak their minds are the ones who get the choicest projects and the loftiest promotions.

But what if you’re an introvert? What if you hate being the center of attention, get nervous before presentations, and avoid contact with your colleagues and superiors? Are you destined to remain on the lowest rungs of the corporate ladder?

According to Ilise Benun, an author and teacher known as the Marketing Mentor, the answer is an emphatic “No!” Ilise has created a treasure trove of tools and techniques to help the shyest and quietest among us succeed in the workplace. She’ll show you how to embrace your introversion while also learning the skills you need to advance your career and become a leader at work.

In this class, you’ll learn how to:

  • Conquer your shyness and present yourself confidently.
  • Assert yourself when you need to, speak up at meetings and get recognized.
  • Take the credit you deserve for your accomplishments.
  • Communicate your strengths and what you’re capable of to the right people.
  • Identify when you’re feeling shy or fearful and how to handle it.
  • Observe other personality types and adjust your behavior accordingly.
  • Develop your confidence with concrete exercises.
  • Find your personal networking style so you can get what you want.
  • Improve your communication, presentation and meeting skills.



It was interesting to learn from your program what experiences other people have in certain situations and how similar or different they are to mine. And that’s it’s ok to “own” your inner introvert, and to work with it instead of against it. The good thing is, the more self-aware we become, the more aware and sensitive we can be towards others, thanks to shared knowledge and programs like yours. So thank you Ilise, for an enlightening program. I look forward to going back over it sometime.

Laurie Hagedorn

Ilise Benun is so easy to listen to! The information and messages she shares with us are valuable, up to date, and easily understood! I can't wait to hear more from her and will refer her to others who will benefit from her lessons!

Tiffany Butler

Perspective is everything. I left feeling more comfortable with the idea that life, as Ilise puts it, "is an experiment," and I don't have to know everything in order to be good at what I do. I can learn, adapt and modify as I go. The fear of being "found out" is what keeps plenty of us needlessly hiding behind the mask of introversion. Another big takeaway—don't assume you know what others are thinking/doing. I break this rule routinely and assume the worst, which is almost never the reality of the situation. I made it my NY resolution to stop doing that! Thanks, Ilise.