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Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at Work

Lesson 22 of 26

When to Call or Text


Don't Get Pushed Around: An Introvert's Guide to Getting What You Need at Work

Lesson 22 of 26

When to Call or Text


Lesson Info

When to Call or Text

Now, when is it right to call? I would say when the topic is a sensitive or delicate one. It's always better to be able to say it. And that's probably when you don't want to do it in real time, but, again, sleep on it. I'm thinking of a client I spoke to recently who really didn't want to call the person she had to call, and I said "I really think it'd be better if you call." She slept on it, she woke up and she thought "All right, I'm gonna call." And of course, it wasn't as bad as she thought it was gonna be. Right? So just know that what we're imagining may not be the reality. When you need a quick answer it's probably better than to do a lot of back and forth with something. Like scheduling is notorious for that. So, uh, suggest a time to someone rather than saying "When are you available?" Right? Make it easy for them. Give them something very specific and concrete to respond to. Or, if you sense that what you have to say would take longer to write than to communicate verbally, pi...

ck up the phone or email and say "Can we have a quick chat?" Or find them in the hallway or whatever. But it's always better to not waste your time, basically, writing something that could just as easily be said. Also, when the back and forth just can be cumbersome, as I said like scheduling. When you need to be able to respond in real time, and I think about this in terms of pricing. Like when you're giving pricing to someone. You may want to be able to hear them fall off their chair, or gasp, when you give the price, and be able to respond in that moment. And you have to learn, of course, how to respond in that moment. Or, when it's better not to have a record of something. Again, for delicate issues, you may want to pick up the phone. So a few phone tips. Kind of like presenting. Don't have a script, per se, but choose talking points instead so that you're not married to the script. It's very difficult to, um, navigate when someone doesn't have the same script, and so they're not following along. But if you have your bullet points you can be much more flexible. Speak slowly and articulate clearly, because phone lines these days, for some reason, are just really bad. And, used to be better, but now you may not be able to hear, there could be a lot of background noise, it could be static. There's this muffled sound for a lot of cell phones. So just speak slowly and articulate clearly. And, if you're calling someone who may not be familiar with you out, of the blue, say who you are, and then, be quiet, and wait for it to register, before you go on. And they say "Oh, okay, yes." And then of course, "Do you have a moment to talk?" All right? Those are just etiquette for phone. And, when to text. So, again, some people only respond to text. Some people never respond to text, so you have to know what their preferred mode is. But, you know, when it's urgent, or time sensitive, text is usually good. When you have a very simple message to convey, text is usually good. And, again, when you know that it's their preferred mode of interacting.

Class Description

When it comes to getting ahead in the world of work, it seems that those who are bold, confident and willing to speak their minds are the ones who get the choicest projects and the loftiest promotions.

But what if you’re an introvert? What if you hate being the center of attention, get nervous before presentations, and avoid contact with your colleagues and superiors? Are you destined to remain on the lowest rungs of the corporate ladder?

According to Ilise Benun, an author and teacher known as the Marketing Mentor, the answer is an emphatic “No!” Ilise has created a treasure trove of tools and techniques to help the shyest and quietest among us succeed in the workplace. She’ll show you how to embrace your introversion while also learning the skills you need to advance your career and become a leader at work.

In this class, you’ll learn how to:

  • Conquer your shyness and present yourself confidently.
  • Assert yourself when you need to, speak up at meetings and get recognized.
  • Take the credit you deserve for your accomplishments.
  • Communicate your strengths and what you’re capable of to the right people.
  • Identify when you’re feeling shy or fearful and how to handle it.
  • Observe other personality types and adjust your behavior accordingly.
  • Develop your confidence with concrete exercises.
  • Find your personal networking style so you can get what you want.
  • Improve your communication, presentation and meeting skills.



It was interesting to learn from your program what experiences other people have in certain situations and how similar or different they are to mine. And that’s it’s ok to “own” your inner introvert, and to work with it instead of against it. The good thing is, the more self-aware we become, the more aware and sensitive we can be towards others, thanks to shared knowledge and programs like yours. So thank you Ilise, for an enlightening program. I look forward to going back over it sometime.

Laurie Hagedorn

Ilise Benun is so easy to listen to! The information and messages she shares with us are valuable, up to date, and easily understood! I can't wait to hear more from her and will refer her to others who will benefit from her lessons!

Tiffany Butler

Perspective is everything. I left feeling more comfortable with the idea that life, as Ilise puts it, "is an experiment," and I don't have to know everything in order to be good at what I do. I can learn, adapt and modify as I go. The fear of being "found out" is what keeps plenty of us needlessly hiding behind the mask of introversion. Another big takeaway—don't assume you know what others are thinking/doing. I break this rule routinely and assume the worst, which is almost never the reality of the situation. I made it my NY resolution to stop doing that! Thanks, Ilise.