1. Course Introduction
Course Introduction01:34 2
Communication in a Business04:10 3
4 Communication Tools06:15 4
Developing Your SOP02:23 5
Urgent vs Non Urgent06:02 6
Internal vs External02:51 7
Synchronous vs Asynchronous11:47 8
Communication in the Customer Journey17:29 10
Switching Channels05:05 11
Asynchronous Communication for Everything02:50 12
Asynchronous Communication in the Real World05:42 13
(soft electronic music) This is communication in the remote era. Let's say you only had one hour a day to work. Would you wanna spend that sitting in a meeting, with half the people not paying attention, no real agenda, and nothing actually getting accomplished? How many times have you said to yourself "This could have been a phone call." "This could have been an email." "This could have been a Slack message." Communication accounts for roughly 80% of the inefficiencies that we see in business today. And I wanna show you how to change that, so that your communication can work for you. My name is Ari Meisel, and I help make entrepreneurs more replaceable. For over a decade, I've worked with companies of every different size, and in every different industry, to help them optimize, automate, and outsource everything in the business in order to be more effective. In this class, I'm gonna show you how to create your business' communication SOP. So you can become really intentional about h...
ow, when, and where you use the tools to communicate in your business, not just to make it easier for you and everybody else, but to truly make it more effective. We're gonna talk about asynchronous communication, urgent versus non-urgent, and how you can set these systems up so that everybody gets to know what they need to know when and where is best for them. So let's get started.
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