1. Class Introduction
I'm Kate Edwards, I'm a Customer Service expert and a couple years ago, I wrote a book called Hello! And Every Little Thing That Matters which is why it's my favorite word. It's a customer service book for anyone who has a customer-facing business, which is basically anyone who's in business. So, check it out. We're gonna be talking about all sorts of ways to manage the customer service experience today and the first thing that we need to think about is this course promise. I promise that today, you'll be able to identify and create your unique steps of service. You will ensure your customer experience is clean, organized, and detailed. And that you'll learn how to lead your team to develop a memorable customer service experience and represent your brand. And this class is for you if you need to learn about handling different situations. Handling difficult customers, who we like to call challenging guests. The important of cleanliness, attention to detail, and upholding the standards o...
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