Working With Others Q & A and Intro to Systems
So before we get started, any questions that came up in your mind about working with others, things that were confusing or you didn't expect or have questions about russia? Yeah, I my head pre comments. I really loved the position. And I was the comment one was about the golden trifecta. I was thinking that we can make college. The golden are can call it appreciation, respect and courtesy. Oh, I like that race one on then your comment about attribution there. I see it a lot, but not when it when something gets screwed up. But when something goes successfully, like when people, some really successful people say no, he was very lucky. He was at the right time when the right place and the right people came to his health, right? But when they do something very good, like goes out of peter, they totally stop attributing anything like its one. And then I really loved the option or the impatient. And we have a simple rule in our companies. Whenever with great water workplace, we have one comm...
on way. Here we are. We have next. Perfect. I love that. Thanks for sharing other questions. Think, yes, I have a comment or something that I kind of connected, uh, my office at the clinic. You know how you were talking about incentive caused bias, so from the perspective of the business owner, like when we have patients come in and we do a concert, which is a complimentary consul, you know, many times I started seeing patients that actually didn't need to be do a lot of physical rehabilitation treatments, and sometimes I would see somebody coming, but they didn't really need that, and I would actually say, I don't think that you need this treatment right now, and that is sort of noticing that they would. I noticed that honesty and us and they and we started getting referrals from that as well, yes, so, like, if they feel like we would be looking up selling them and trying to get them to buy all these treatment packages. But when I would say, I don't think you need this, actually, yes, and they notice that, and then we would get referrals from that as well and that's a great way to be unique, right? We're used to businesses in particular, trying to push us to buy, buy, buy, buy things, even that we will, we don't really need or wouldn't be valuable to us, so a very easy way to stand out is to be very honest with your customers about what they need and what they don't need, and that build your reputation, people like you more, they respect you more, they trust you more. And then they were for other people to you, it's great. And when you're talking about the effect ofthe diversions, conversions it's happening a lot in the movie business, which is funny because of the film, the great of people call the business people the suits. Now when you go, jim yeah, when you go to meet, when you go to meet people now in hollywood and the heart of beverly hills in nice building, all the lawyers in ages now have t shirts, jeans and flip flopped. Yep. So you go? Yeah, exactly. And that's that's a really great example of two groups with very dissimilar characteristics and responsibilities, you know? And now what? What you'll probably see is the suits are changing how they're socially signaling, and so you'll see the other, the other folks, the production of folks, the folks were actually making the movie, they'll start to change their social signals, too. Establish that, uh, that group affiliate already I begin dresses I'm a writer. Yes, in so just so I'm different. I'm not kidding way some great questions that were coming in before the break that I wanted to touch on leo williams and pinnacle hd asked a very similar question in different ways. Leah said, I tend to tell myself I'm bothering people by asking them to do something for me. Do you have any advice? This is in reference to asking for two testimonials and referrals. Yes, so the best thing that you can do to get testimonials and referrals is ideally, you want to get testimonials and referrals from people who are having a good experience using what you have, right? So one thing that you can do is establish contact with with your customers or or your clients. And the very first thing that you do is ask them, is everything going ok? Is there anything that you need help with? Is there anything else that I can do to support you? You're my client, you're my customer. I want to make sure I'm doing everything that I can possibly do to provide value for you. How can I help? And if something's going well, there's, there may be some things that you can do to help in the case of service, and then you just follow that up. You resolve their issues, you help them however you can, and then you just ask, you know, one of the ways that, uh I get a lot most of my business is by people having a good experience and telling other people are there other folks that you that you know that have similar needs or would would you be willing to share you work it would it be ok for me to tell your story to other customers so I can help them understand how important this is? There are lots of really nice ways to ask people for case to the your testimonial and you start that up with providing value do you think that you need to change the tactic up any if it's a high profile person no no no no usually not um and you know high profile folks are even better because they have some authority they have some weight behind their particular recommendation you know, the big thing is is you know and this is this is where being honest with yourself is really important how much value have you really provided to them? And if you have provided a ton of value they're going to be excited and want to help this. This is where the whole idea of reciprocation comes in right? You've provided an enormous value for that and one of the ways that they can pay you back for that is by letting you tell this story in a way that what's your business and helps you get new clients great um so great joy for I find I am someone who does include people and appreciate people, but I get overwhelmed with all over everyone's ideas and contributions. How do I filter all the good and bad ideas yet keep them appreciated and feeling a part of the team that totally so? So the appreciation and respect is communicated when the advice is received, right? So when somebody gives you a suggestion or whatever saying thank you, thank you for letting me know this. Thank you for giving me ideas. I'm going to take that information and use it to make things better. You can do that in the moment now, a lot of people really, really like to give advice and some advice is better than others, so the your responsibility is to parse that advice to figure out, ok, what are the things that are going to help you improve the most do that stuff first, and you're not going to be ableto take all of the advice that you're given, but even if you can't take that particular advice, it doesn't mean you can't appreciate somebody for caring enough about you to give the advice in the first place. I think we've got maybe one more from gambia who once no, they say, I find the issues of social signals to be really crazy, although I know it's true. What in your experience is the most important social signal for us to send assuming you're not in the fashion industry for example right? So like an example if we're going to spend our money on a social signal what's the most bang for the buck what do people pay most attention to you know one thing and you wouldn't really expect this at first one of the most valuable social signals that you can send his reliability when you say you're going to do something when you say you're going to deliver something when somebody is hiring you to do a job the thing that gets you the business the fastest is if other people believe and you signal strongly that if you give me this responsibility it will be done without a hassle you're not goingto you know have to continue to push like say the word and it will be done uh if you can then and there's all sorts of different ways to send that signal so there are you can tell stories of past work that you did that was on time and under budget and you know all of those things you can establish a reputation for being very punctual for making sure you have all of the things ready that need to be ready on time but whether you're dealing with customers who want to make sure that they get the results that they're paying for or whether you are an employee and you want to signal to a potential employer that you are the person that they need to hire reliability goes a really, really long way, absolutely, aneka asks, how do you distinguish hiring for potential versus hiring for skills sets already acquired? Yes, so sometimes like, particularly if you're hiring somebody right out of school, they don't have a whole lot of past experience to draw on, but you can get some you can get a good idea of how a person is going to perform, even from past experiences that may not have anything directly related to what it is that you're doing. All right, so what are some projects that you've, what you can ask, even somebody straight out of high school? What are some things that you did in high school, that where you were really excited about that you're really proud of, tell me that show me that, and you'll be able to notice there are certain qualities and what they did and how they did it. That gives you an indication of how they're going to perform in the future. So there's, always some clue, there's always some evidence that you confined way have in our time together so far, uh, we've talked aa lot about, uh, people in how people work, right? We talked about how to acquire skills we've talked about how to understand behavioral cognitive social psychology how to work with yourself out of work with other people, how to get things done and so in this section we're going to shift gears a little bit to one of the most complex parts of understanding business but also one of the most valuable parts of business which is systems and if you think about it, business is at the core are really just systems they are a series of processes that's designed to reproduce a particular result and produce that particular result over and over and over again doesn't matter what type of business you're looking at it's a complex system designed to produce a result right it's a system and what makes the study of business fascinating is your business is a system that exists in a larger system an industry, a market, a society the world is a system in very many ways and so understanding you have systems at all layers of how businesses work so if you want to do well, it helps to understand what systems really are, how they work, how you could recognize the system as it's operating how you can measure it and how you can act in ways to improve the system to make it doom or what you wanted to do and so in this step section understanding systems we're going to talk about some very basic ideas simple ideas of how systems really work and then this afternoon we're going to use these ideas toe understand how to measure a system how to analyze the system as it's working and then how do you use that information actually make changes to the system that produced more of the results you're looking for more effectively and more fish finally and very crucially how to improve systems without blowing things up because systems are complex sometimes you make a change in and something completely unexpected happens and so it helps to understand and be able to anticipate what you can tweak in a system to produce a result without unexpected things occurring so first let's talk about what systems are now the first idea here it's called goals law uh proposed by systems the famous systems here theorists is in the jungle and goals law says all complex systems evolved from simple or systems that worked so if you want to build what will eventually become this very complex system that produces this awesome result which a company ah business is a very complex system if you want to produce something big networks the rule is very simple you start with something very small make that work and then change it so it becomes a little bigger and change it because so it becomes a little bigger and you go up up up up up in the system gets bigger and bigger and bigger but the on ly things that stay in the system are the things that actually work if you try something and it doesn't work you just get rid of it and try something again and over a period of time you will evolve a very large system that produces the intended result if you want to build a system that doesn't work try to build a big system all at once and what you'll find is when you try to build too big of a system at the same time there are a lot of moving parts there are a lot of things that are happening in the system and if you're trying to focus on everything all at once something breaks and the system is too big to understand you have a really really difficult time figuring it out this is actually really important idea this this came out of the realm of technology um anyone remember this was a while back the windows operating system microsoft decided that ok we've had this operating system for a while we're just going to trash it and we're gonna build a new one so no pasco we're gonna build this this very complex thing from the ground up that system was called windows and me it was a disaster because nothing worked so us a different example of the same type of thing apple for a while that is running map uh macintosh operating system nine said this cold this code is old. We need to go to something new and so they threw the old cloak code base away, but instead of trying to build everything from scratch, they said, there's, this really, really nice operating system called freebsd it's, a une experience been working really well for a really long time. We're going to start with that, and freebsd was of an operating system that started at a very basic level, became big over time. The whole thing worked and worked really well. Apple just said, we're going to take this system. We're going to build on top of it, to make it more complex, to make it do more things, so goals, law says. If you want to build a system that works, you need to start at the bottom level, start with something that's already working and make it better. If you try to do too much, too fast, you're gonna make mistakes and blow things up.