Hot Seat: Jane Dolan
What we're going to do now is hot seat time and with hot seat time, I think we're going to need seats not that they're that hot but we're going to get him we're gonna get some seats up here and our first hot seat guest and volunteer is jane I believe that right kick ana it is always a surprise, right? Wei will sit aunt have a little conversation around getting religious all of a sudden so I think the idea and we can also feed into this discussion not just challenges issues you you have in your business or you have in your vision of a better business things you're running into but you could be in fact speaking for a number of other people who have run into similar challenges. So the idea is I wantto do what I can tow to help you of course and then anyone else who's listening that could benefit from the same kind of thing asai understand it also jae ko and jean marie were goingto also be listening into questions and specifics coming in from from there our online audience so we can waken ...
address that throughout the next. This segment is well way as it relates, tio what you're discussing with each person indeed and it's my understand we're goingto have ah spent a little time on the small one to person business the soul oprah nure we're going to then look at a little bit larger business that's growing very fast and then we're also going to take a look at a large business so how does this stuff apply in a variety of different businesses a variety of different applications so this should be fun so you get you get a little free consulting you you get to challenge me and I get to challenge you right back those are the rules all right, so what might be a challenge or a question or concern you have that that I might help with oh john who always start um but they said with data I don't know data uh so I'm I'm representing somebody just starting out have you heart well I'm already doing the aunt and war but yeah but you could start out now I understand cause it's hot you don't have tio come in with all the facts and all the data and process maps and everything they already laid out because that might be a takeaway from this but if it's a process that's that's you try your troubled with its uh people in the processor its customer issues um we can talk about that and then one of the things I might challenge you with which I challenge everyone with is that show me the data uh perspective so that would mean well, maybe what I need to do when I leave here is um you know, we don't really have a process we had this guy this conversation with one of the other students just recently we don't really have ah certainly don't have a standard process, so we just sort of wing it and every time we're certainly not shooting a catapult into a cup so first step there would be what's um what's mapping gave a group of people together and let's let's define the process and map it so it could be a process or could be customer issues you're struggling with your financial issues that you're struggling with is a business I don't know what for me it's it's me all right since I'm the one you know, waking up every morning and howto I structure my day I mean, if they trace it back to that uh that is getting a system in place okay time with my time okay to address all the things that I need to get done so let's play with that one for a little bit because it reminds me of ah coaching uh, project I had years ago with an executive in new york and he was he admitted he said, I'm I'm getting in the way help me out more less and so I said, uh, how you spending your time that's a good question um I'm in meetings a lot I'm being interrupted a lot getting interrupted all the time so how much time? How many meetings what meetings? This is the data thing and me show me the data set I actually don't know so okay, well, we just admitted ignorance and that's a healthy thing so let's get the data so I would say the same thing to you uh for the next couple of weeks tracked your time you might be surprised. I know a lot of people are because he was he he said, uh I had no idea what you track all the time and then you parade oh, charted to show what you're doing the most of and then the next most and then the next most next week and put in a pie chart is, well, where's the biggest slice of the pie he spent his two biggest slices. Um, we're interruptions and e mails meetings was third or something like that, so I said, well, let's prado the peredo people go oh, what's that all about? Well, let's, take one of those slices and categorize it so let's take the biggest slice let's call it e mails say, what kind of emails can we create a parade? Oh, out of the parade! Oh, so what are we looking for? We're looking for the critical a few levers to solve problems with hwe found out uh roughly half the emails he was getting were completely non value added wasteful and with a little poke a yoke he could mistake proof it so that he wasn't getting those kinds of emails anymore. In other words, it was coming up with, like a self help option for people who would normally email him. He was a bit of a control kind of a person, so he had a lot of people depending on him for permissions, for approvals, things like that. So we found ways to set up the parameters so that it allowed them to go ahead and do their jobs without all of these. These, by the way, that also saw the interruptions piece of the pie because he was getting on erupted all day long, people knocking on his door and this and that, um, because they really they weren't empowered so that this is a different situation than yours. As far as you know, he's got a staff and things like this, perhaps in a different type of environment, but the point being, um, gaining knowledge is about knowing what we do, how long we do it in statistics and numbers. So with time, consider that I was thinking about that, uh, another session, those are my questions was, would that be a place to start tracking complete, just track in my time? Sure yeah, but that's that's a lesson for anyone, any one of us I mean because when we start looking at how do we spend our time and then we start playing with things like value add non value add let me just tell you one of the biggest the house for many, many years ago and I think it's a big hot for a lot of my clients is I had no idea I was wasting so much time and I'm thinking that thes e mails are all important I'm thinking that these interruptions are important in fact, some cases people get juiced out of it, they get like, you know, they like the vial the day just blew by because I I I spent putting out fires and I've gotten conditioned the pile of putting out fires it was almost like he habitually liked people interrupting like all of this activity but then he's there, you know, fourteen hours a day, he stressing out on dh he's actually getting in the way of a flow, which is one of the reasons why his boss's boss hired me to come in and do some some coaching with him because they liked him they valued him, they respected him, but they weren't wanted to make sure that uh uh wait improve things very valuable employees but getting in his own way, so to speak so you start with this start I will almost always say this is start with the data show me the day that how do you use your time measure it and then we can analyze it and then we can poke a yoke and mistake profit could I do something like just to keep it super simple track my time and then do a chart I mean each activity I doing post it note and then value added value to something start just start with all the activity all activities you could just you know so I I spent you know yesterday I spent x number of hours um on uh on the internet you know on well try to be make sure you set your categories so their specific and clear enough so on the internet could mean I'm interacting via email with clients okay or I'm uh I'm ana social media network in a chat group uh you know philosophizing sending images yeah you know so way start tio break this down by saying with put the things like the five wise so I love that you can state look I think it's me you know it's gotta start with me so let's start with me so why are you a problem one of those levels of why would be time um my time management you mentioned that so we can y down to that get the date and time might not be the only barrier so is there is there another another barrier that relates to you besides time that uh that you want to talk about explore what would be some choices uh you brought one up the other day you said uh you know um I'm all right brained and I'm a creative type and I'm an intuitive and I'm so what about uh what could I do with that because I like the imagination stuff I like the creatives I love the artistic type stuff boy when you start throwing math and statistics at me or you start throwing some of this left brain standardized work type stuff me I really get a little bit anxious well recognizing the value in both it's not either or you might say well how do you how do you have checks and balances built into your model your business model you are your entrepreneurial model so that you've got competency and both even if you don't personally have those competencies this is where great business leaders surround themselves with other great business leaders so about something like that you got people who can coach and counsel you on some of the left brain stuff I d'oh andi have accountability partners that really helps may good um and then I like kind of to break everything down so somebody you have accountability partner with you know this harder stuff like ok what do you have to show for it today? It was uh what are like three things to do today that are more the quote unquote right brain okay whatever it is okay that of the brain project management project management types of time management type stuff those air left brain you know, mathematical types statistical competencies and skills and they were up some people including me by the way I'm very right brain but they robbed me oh, that seems a little bit too tight and yet they're they're they're invaluable so we rise they want make sure we build in checks and balances so what I have to to take ways I heard things you could do you could continue to go after and it sounds like you are is the time management piece getting the data and doing the analysis and the balance peace making sure that we're balanced with good checks, checks and balances around the kind of right brain left brain thing good that's great tokyo they're saying in jane's case since you're starting out it seems like marketing would be key john what do you recommend jane does to systemized and ensure success with her marketing I'll tell you what I'd love to see jane with her creativity before capital and who are the imagination and the gifts that you have because there's some very creative in clever ways to market this day and age that way weren't we didn't have access to like social media and branding and the the online market so I would search for and maybe you've got money stashed away that you can you can use to buy advertising and buy you some of the more traditional marketing methods but I'd be looking for that creativity before capital approach same same approach I'm using on we've teo teo to build a brand image jj and to get the larger audience if you will the world to know about it so and you have had all kinds of creative creative options there um and with brandon so how do you all of a sudden you know how do you get radio shows to want to bring you on the air to talk to you and how do you get uh newspaper journalists want to write an article about you whether it's an online article on off on off physical paper article um what if you wrote an article and got it published in a design magazine or something like that so why do blawg I mean and blogging sure compelling story he was blocking absolutely and that's uh I mean that's a great way to get people to you know spread the word do it do it yu to a video of some of your work there's just so many options now that you can use and it's it's definitely helped with me so but by getting on radio getting on television and writing articles and getting those published and being interviewed by journalists and getting those published you're building your image, and then you want to be very accessible. When people, when they want to get a hold of you, you've got that website. You've got that contact.