Open Your Eyes to Waste
Well, we have ah lot to cover this next few sessions and I want to open with a quote from aristotle, aristotle once said, we are what we repeatedly do excellence that is not an act but a habit so what we're talking about in these sessions is habit change all right? Because we're we're creatures of habit and if we're running on program, so to speak mental programs means paradigms, belief systems that are not in our best interest we're going to continue to repeat those until we actually reinvent ourselves in business we call this culture and so what I specialize in his culture changed transformational change where organizations large and small asked me to come in and help them reinvent or improve quote the way we do things around here and the way we do things around here is habitual alright and we call that culture and business habits individually. So this is really about deep transformational change where by adapting new habits, new ways of doing things around here amazing results than ...
manifest and flourish so take a lesson from aristotle we'll get into some of the key takeaways this is what I would expect all of the students andi audience to take away from this one is howto let go letting go is not necessarily easy we have a tendency of human beings to attach to the very things that dragged us down we cling to the very things weighing us down so this is about learning how to let go which takes great faith that takes courage it takes strength that's bold leadership letting go so we have to let go of what of things like unproductive activities in habits and processes and tendencies that we have with the let those go and when we let go we let flow so flo wants toe happen its lessons from the great dow the dow to change it wants to happen grass one it's to grow green it's its essence it's the post to human beings are meant to grow and to prosper to flourish and be joyful we get in our own way we actually get in our own way so letting go means working what can I let go of to allow this this flow to really take place small business large business it's all about flo another takeaway is how to just say make make life day to day life easier smarter faster more efficient um we perhaps grown up I know I did with the paradigm you have to work hard to be successful well guess what we believe we have to work hard to be successful what we're gonna do the rest of our lives we're going to work hard I did and then I learned you know actually have to work that hard to be successful there's an alternative to working hard it's called working smart so this is about working smart, it's, paradoxical and the great masters the great teachers in history taught in paradox, meaning we have to go slower to move faster we have to do less to accomplish more a lot of people scratch their heads and go, I don't get that how do I how do I go slower and move faster? It doesn't make any sense those paradoxes are life's mysteries and those are the things we're going to get into in this course. Uh how do I apply some of the world class tools around the world? Things like domestic, which is a problem rational problem solving model we're faced with problems every day do we saw them in a rational way or potentially in an irrational way? By learning a rational problem solving model? We're going to be a lot more effective it's something we face every day which is problem solving all right project management, some of things that you came here for five s I'll walk you through the five s is it's originally five japanese words that begin with s translated loosely into five english words that begin with s but it's all about workplace organization will get into that a little bit poky yoko's japanese for mistake prue how do we mistake proof our lives, mistake proof our businesses mistake proof our activities so that common mistakes can happen they just can't we've we've designed mistakes right out of the process that's polka yoke look at poker yoke during this session is a japanese word is actually two words made into one japanese word cayenne zen kai's to pay take apart and make new and then of course is to think health and well being positive optimistic so kaizen means we take apart and make better a process so we're going to simulate several kaizen events in in sessions in the segment too ah and combine combine is another japanese term for up for pull system just a signaling system it's a trigger that tells us when we should work and when we shouldn't work think like a stoplight go and stop it's a visual signal and it's it's a whole methodology around pulling and flowing so when you look at the great companies like amazon um it's all designed around akane von pull so it's it's flow it's its flow and another form of flow we're going to challenge a lot of common human paradigms and maims or the study of mo medics which is similar to genetics only instead of genes it means means our mental programs we all run on if we are running on viruses of the mind so to speak for running them carrying around viruses of the mind we're just going to repeat lousy habits over and over and over again and will power will not take those away we have to learn how to hit the delete button and let go of those and a whole new world opens up for us. We'll teach teach techniques on how to do that uh, zsa course about tada had lead with more creativity, inspiration and innovation. Inspiration, meaning in spirit in spirit means fearlessness. So whether you're solo preneurs, an entrepreneur, small business owner, business owner of person, in a cubicle in some large business anywhere you are it's fear that gets in our way a lot and it's it's the absence of credibility where people won't take us seriously, we're pitching the idea to the boss. We're pitching an idea to the banker we're pitching an idea to a customer and they're not buying it, so we're going to talk a lot about tips and techniques on gaining credibility where people take a lot more seriously. So examples on that on how the sola preneurs on how the freelancer, the photography studio owner, the yoga studio owner like what does that mean for them? Well, we all operating in a larger system, so even though like, I've run a one person business for twenty six years, but the last thing I ve ever thought of is that it's a one person business, we all rely on something bigger than ourselves a system so without customers, you're out of business without good vendors and support people, we're out of business, so we have to figure out what system are we playing in? Where are these virtual partners that we have to build relationships with and then how do we get them to take us seriously? So this is about relationships and about building healthy, positive supporting win win relationships, whereas we have to be careful because a lot of us grew up with win lose competition mindset and a higher energy than competition is cooperation, so we're going to take a step up and look at how we really partner whether it's a literal partnership in a business partnership or it's a virtual partnership on alliance how do we make sure that we, uh we build those positive women relationships? Okay? And finally it's about coming, overcoming the most common barriers of all, which would be fear and doubt and security and resistance? Uh, this is like going through life with the brakes on and a lot of us don't even realise we've got our foot on the brakes, but we wouldn't drive our cars that way. I mean, driving your car with foot on the brakes doesn't make any sense at all unless you're trying to stop or slow down ok, you wouldn't drive with two feet on the pedals at the same time because it's not safe it's not efficient, not effective but life we do that we go forward but we got this drag on us we've got this baggage emotional and mental and sometimes even physical baggage weighing us down so this is about learning how to let that go great course so the purpose of this session is uh to take a look at current state this would be like going in front of a doctor and saying, hey, give me a check up and takes the measures and uh I'm a healthy is my business healthy? Is my idea healthy in the workplace? Um let's let's take an honest objective checklist because when we are biased and you're emotionally attached to an idea and sola preneurs not to preneurs from well certainly are we get attached to something and we're going toe we're goingto make it work whether it's easier not, uh that clinging without some wisdom and cem cem intelligence could well weigh us down so we've got tio take a good a good look at where we are do you hear me say a lot? Show me the data. Show me the data uh somebody tells us we have a problem somebody tells us we have a solution show me the data it's a it's a very simple way to stay grounded in in reality all right, so show me the data uh we really focused on what matters or have we lost sight of what really matters were going through our simulation? We're goingto we're going experience ah small organization or people within a small system, so to speak, experiencing where the wheels really fall off this whole process and then we're going to find ways to improve it, we're going to demonstrate how to run a world class business, not just talk about it, confucius once said what I hear I forget, but I see I remember what I do, I understand so through these simulations and they'll be several, uh we're good actually witness and experience and play with a world class business transformation and take away from that and that's what we use the lean sigma game two d'oh, so is j k so jaco said, there are game sheets available and you can follow right along and we're gonna get everybody teed up to play this game this morning and and then learn from it. All right? So these five principles set the groundwork for world class business all right? Principle number one specified value in the eyes of the customer essentially means do you know your audience? Do you know how you're getting paid? Do you know what you're getting paid for so specified value in the eyes of the customers where it all begins entrepreneurs sola preneurs businesses we've got, you know where the money's coming from money is the lifeblood of business like it or not it's it's the bloodstream so cash flow translates into good blood flow and we need flow the second principle builds off the first one it says well, working backwards from the customer if this is what I'm getting paid for and this is what value in the eyes of the customer is what's the stream of activities that we have to go through to get that value to the customer what's that stream look like and then where in that stream is the waist and the opportunity the variation okay, because it's there and once we tune into taking waste out and getting better flow our principal number three, which of course is making value flow with the pull of the customer. Now theoretically, these principles go yeah, yeah, yeah, this makes perfect sense, but you'll see in a few minutes when we run into our simulation that we get in the way, we screw this up all the time and we don't even realize it and then we push harder and we work harder and, uh it's a it doesn't work okay s o following making value flow at the pull of the customer, this is the whole idea that when value is flowing really in a healthy way like at an amazon or target or or a walmart they're actually getting paid by the customer before they've paid for the product and he paid for yet and it's not because they pay their bills late it's because inventory is turning so fast you go into other industries and that inventory might turn twice a year that's that's dangerous so if we haven't got our inventory turning because we have to pay for it when we buy it and until we had value to it and sell it to our our customers and get paid for it it's an ex's costly so the the idea of this whole pool system is when the customer wants something we deliver it very quickly and we replenish it very quickly and we have good flow all right principal force where kaizen comes in kaizen events is where we involved we align we enable and we empower people tto make good change to make eisen so this is we don't do this to people we do this with people and with involvement in fact when we involved customers in our business to help process improvement we involved suppliers to come in and participate in ark eisen's to make things better it's a very powerful win win relationship building technique and finally we never get there this last principal is a little bizarre because what I wear I expressed it to people companies worldwide is actually we never get it done and we never get it right so relax because the perfectionist attitude the lot of us have our were born or grew up with we can't do anything until we get it perfect um is what has led to our existing systems today which are anything but perfect so perfection is an illusion all right perfections of moving target if I pulled out a six sigma floppy disk right now and offered it for sale would you buy it? You get younger kids these days going what's a floppy disk I don't know what that is right? How about an album you want toe? You know I got a great collection albums I know kurt's still doesn't everyone it's uh so times are changing in technology is changing and innovation is changing so you know, I've got a six sigma perfect vhs tape you know, it's ah store that used to be called blockbuster all right? And uh so the world's changing and we got to pay attention because if we're not changing with it we're not growing we're not evolving we're not adapting um watch out, watch out. So this last principal says, you know what? We have to just continue to search and grow and evolve and get smarter and smarter and smarter and there's no ending point as soon as we think we think we've got it all figured out soon as we think we've got to that magic land someone sneaks up behind us and says, you know, you don't have it right. What you have is a big target on your back. And so I worked with a lot of companies around the world have big targets on their back, and they're searching for ways to reinvent themselves and become more innovative and let go of some of those, uh, almost arrogant habits were not careful.