Using AI to Prepare for Difficult Conversations Online

This course includes

8 hours of project-based training from experts
Answers from real instructors
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion

This course is offered by ADR Vantage, Inc., a premier conflict resolution firm with over 30 years of experience partnering with federal agencies and other organizations to create programs that increase collaboration, manage conflict, and improve organizational effectiveness.

Difficult conversations don't come with a script, but this course gets you as close to one as possible. With Claude and other free, publicly available AI tools in your corner as a personal preparation coach, you'll learn how to take on the conversations most people put off, sidestep, or fumble at work and in life. Waiting doesn't make hard conversations any easier. Stepping in without a plan, or defaulting to language that doesn't feel like you, can push things further off course. Whether you're navigating a performance issue, working through tension with a peer, giving feedback to someone who struggles to hear it, gearing up for a high stakes conversation with leadership, or handling something difficult outside of work, this course hands you a clear, step by step framework for putting AI to work effectively.

You'll discover how to prompt AI in a way that stays true to your voice, prepares you for how the other person might show up, and gives you room to practice before the moment actually arrives. You'll leave with a personalized plan and a repeatable approach you can pull out whenever a tough conversation is headed your way, at work or anywhere else in life.

Full Tuition

$899
Due before the class starts

This course includes

8 hours of project-based training from experts
Answers from real instructors
Retake for free within 1 year
Access to class recordings (30 days)
Verified digital certificate of completion

Learning Experience Highlights

Learn from world-class creators

Classes taught by leading photographers, designers, and artists who share real workflows and insights

Several students, sitting at computers, looking at the front of the classroom

Watch anywhere, on your schedule

Stream on-demand video lessons at your own pace. Rewatch anytime, on any device, whenever inspiration strikes

Shabang! I'm really enjoying the class. This course feels like a workshop with step by step demo on every piece of theory and with tons of details."
— Gerald B.

Comprehensive course materials

Downloadable guides & practice files crafted to support your creative journey

Join a global creative community

Connect with thousands of fellow learners and get inspired by creators from around the world

100% Online. Start Anytime

24/7 access to our premium course videos and projects.
Industry experts are assigned as your course instructor. Message your instructor with any questions.
Participate in CreativeLive online discussion forums — share ideas and receive additional support.
Hands-on quizzes and mini projects to test and reinforce concepts.

Earn a Certificate of Completion

Upon completion of this course, you’ll receive an official certificate testifying to your mastery of the curriculum. We’ll send you a link where you can download your certificate, share it online with your friends, post it to your professional network on LinkedIn, and view all your earned certificates. Congratulations on your achievement!

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Sample credential for completion of Using AI to Prepare for Difficult Conversations Course (Self-Paced)

Using AI to Prepare for Difficult Conversations Course (Self-Paced) Curriculum

What You'll Learn at a Glance

Prompt AI with the right context to unlock coaching level guidance instead of surface level advice
Build a personal communication style profile that keeps every AI output sounding genuinely like you
Chart how the other person is likely to respond and develop a strategy to handle whatever comes your way
Develop and sharpen an opening and approach that welcomes conversation rather than triggering defensiveness
Walk through the conversation using AI role play and take an honest look at how you performed
Finish with a complete, personalized conversation plan that's ready the moment you need it

Course Syllabus

Download Syllabus PDF

Module 1: Why AI? Setting the Stage

The avoidance cycle and what it costs us.
What AI can and cannot do in conversation preparation.
Overview of tools: Claude, ChatGPT, Gemini, and Pi.
The personalization gap and why generic prompts produce generic results.
Your first prompt, including unguided practice and debrief.

Module 2: Teaching AI Who You Are

The four dimensions of communication style: directness, warmth, formality, and emotional expression.
Building your Communication Style Profile.
Putting your profile to work through before-and-after comparison.
Common profile mistakes and how to fix them.

Module 3: Teaching AI About the Other Person

Why the other person's profile matters.
Building a Person Profile, including style, triggers, interests, and what makes them receptive.
Using AI to anticipate reactions and stress-test your approach.
Understanding the limits: AI sees only your perspective.

Module 4: Preparing Your Opening Statement

The three-part anatomy of an effective opener.
Five common opener mistakes and why they backfire.
Drafting multiple versions with AI feedback.
Refining your opener through iteration and peer review.

Module 5: Practice Mode — Role-Playing with AI

Why practicing a conversation is different from rehearsing a monologue.
Setting up a realistic AI role-play.
Running a five-exchange practice simulation.
Debriefing with AI: what you noticed and what to adjust.

Module 6: Your Personal Conversation Plan

The six-part Conversation Plan framework.
Building your plan with AI section by section.
Using AI after the conversation through the post-conversation debrief prompt.
Closing reflection and next steps.

Installments
	10% non-refundable deposit
$899.00	Total You Pay