Terms of Service
Effective Date: 3/17/26
These Terms of Service ("Terms") govern your access to and use of the services, website, courses, and content (collectively, the "Service") provided by CreativeLive, Inc. ("CreativeLive," "we," "us," or "our"). By using the Service, you agree to these Terms.
1. Eligibility
You must be at least 18 years old to use the Service.
2. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@creativelive.com if you believe your account has been compromised. We may suspend or terminate accounts at any time, for any reason, without liability.
3. Purchases, Billing, and Subscriptions
3.1 Payments
All payments are processed through third-party providers. You agree to pay all applicable fees and taxes associated with your use of the Service.
3.2 Subscriptions
Subscriptions automatically renew unless cancelled before the renewal date. By subscribing, you authorize us to apply recurring charges to your payment method on file.
3.3 Subscription Content Limitations
A subscription provides access only to selected content available at any given time. We may, at any time and in our sole discretion:
• Determine which content is included in a subscription;
• Exclude, remove, or replace content without notice;
• Require separate purchases for certain content.
We do not guarantee the availability of any specific content. You agree that:
• You are not relying on any specific content being available;
• Content changes do not entitle you to refunds; and
• Any labeling or display of included content may not always be accurate or current.
3.4 Cancellation and Refund Policy
Please review the following guidelines carefully, as they govern all purchases made through the Service.
On-Demand Classes (A La Carte Purchase)
All on-demand class purchases are non-refundable. If you are unsatisfied with your purchase, you may exchange it for another class or classes of equal value within 7 days of your original purchase. Exchanges are limited to one per purchase.
Live Classes (A La Carte Purchase)
Students may cancel up to 14 days before the class or program start date and receive a refund, less a registration fee equal to 10% of the non-discounted course price. Cancellations within 14 days of the start date are not permitted. However, students may reschedule or receive class credit up to three business days before the class start date.
Subscriptions
Monthly subscription plans are non-refundable. Annual subscription plans may be refunded within 7 days of purchase, one time per customer. Subsequent annual subscription purchases by the same customer are non-refundable.
For any questions regarding exchanges or refunds, please contact our support team at support@creativelive.com.
3.5 Pricing Changes
We may change pricing at any time. Pricing changes apply to future billing periods.
4. Promotions and Discounts
We may, from time to time, offer promotions, discounts, or special offers. All promotions:
• Are offered at our sole discretion;
• May be modified, suspended, or terminated at any time; and
• Are subject to additional terms that may be provided separately.
To the maximum extent permitted by law, promotions and discounts may be subject to conditions, limitations, or restrictions determined by us in our sole discretion. We are not required to publish or make available specific promotional terms, and any perceived errors, omissions, or inconsistencies in promotional materials do not create binding obligations.
5. License and Use
You are granted a limited, revocable, non-transferable license to use the Service for personal, non-commercial purposes only. You may not copy, distribute, sell, reverse engineer, or otherwise exploit any part of the Service or its content.
6. Instructor and Third-Party Content
Content may be provided by third-party instructors or partners under separate agreements. You have no rights under those agreements, and we are not obligated to provide access to any specific instructor or content.
7. User Content
If you submit content to the Service (such as reviews, gallery submissions, or comments), you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicenseable license to use, reproduce, distribute, display, and create derivative works from that content for the purpose of operating and promoting the Service. We may remove any user-submitted content at any time, for any reason, without notice or liability.
8. Intellectual Property
All content and materials available through the Service are owned by CreativeLive or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in any Service content.
9. DMCA and Copyright Infringement
We respect intellectual property rights and expect users to do the same. If you believe your copyrighted work has been infringed through the Service, please submit a written notice to our designated agent that includes:
• An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
• Identification of the copyrighted work claimed to have been infringed;
• A description of where the allegedly infringing material is located on the Service;
• Your contact information, including address, telephone number, and email address;
• A statement of good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
DMCA notices should be sent to:
CreativeLive, Inc.
185 Madison Ave, 3rd Floor
New York, NY 10016
Email: support@creativelive.com
We may, in appropriate circumstances, suspend or terminate the accounts of repeat infringers.
Counter-Notification
If you believe that content you posted was removed by mistake or misidentification, you may submit a counter-notification to our designated agent that includes your physical or electronic signature, identification of the removed material and where it appeared, your contact information, a statement under penalty of perjury that the content was removed by mistake or misidentification, and consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located.
10. Termination
We may suspend or terminate your access to the Service at any time, for any reason, without notice or liability. Upon termination, all licenses granted to you under these Terms will immediately cease.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CREATIVELIVE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE AVAILABILITY, ACCURACY, OR COMPLETENESS OF ANY CONTENT OR THE SERVICE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED OR ERROR-FREE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATIVELIVE'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100. IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, REGARDLESS OF THE CAUSE OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU IN FULL.
13. Indemnification
You agree to indemnify, defend, and hold harmless CreativeLive, Inc. and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service, your User Content, or your violation of these Terms.
14. Arbitration and Disputes
All disputes arising out of or relating to these Terms or the Service will be resolved exclusively through binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association. You waive the right to a jury trial and the right to participate in any class action or representative proceeding.
Notwithstanding the foregoing, CreativeLive may bring claims in court for matters involving intellectual property, unauthorized use, or fraud.
You may opt out of this arbitration agreement by sending written notice to support@creativelive.com within 30 days of first accepting these Terms. If you opt out, disputes will be governed by Section 15 below.
15. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of laws provisions. To the extent any dispute proceeds in court rather than arbitration, you consent to exclusive jurisdiction in the state and federal courts located in New York, New York.
16. Changes to These Terms
We may update these Terms at any time. We will post the updated Terms on the Service. Your continued use of the Service after any update constitutes acceptance of the revised Terms.
17. Contact
CreativeLive, Inc.
185 Madison Ave, 3rd Floor
New York, NY 10016
Email: support@creativelive.com
Privacy Policy
Effective Date: 3/17/26
This Privacy Policy explains how CreativeLive, Inc. ("we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal information through the Service.
1. Information We Collect
We may collect the following categories of information:
• Account information: name, email address, username, and password;
• Payment-related information: processed through third-party payment processors; we receive only transaction confirmations;
• Usage data: activity on the Service, pages and content viewed, session duration;
• Device and technical data: IP address, browser type, operating system, and device identifiers;
• Communications and submissions: messages, reviews, gallery content, and other content you submit; and
• SMS data: if you opt in, your phone number and consent data for SMS communications.
2. How We Use Information
We use the information we collect to:
• Provide, maintain, and improve the Service;
• Process payments and fulfill orders;
• Communicate with you about your account, purchases, and the Service;
• Send marketing messages, subject to your opt-out rights;
• Send SMS communications, if you have opted in (see Section 3);
• Detect fraud and maintain the security of the Service; and
• Comply with applicable legal obligations.
3. SMS Communications
If you opt in by providing your phone number and checking the applicable consent box, we will collect your phone number and consent data to send SMS communications, including payment reminders, service updates, and responses to inquiries. We may share this data with trusted third-party messaging platforms solely for delivering SMS services, subject to confidentiality obligations. SMS data is securely stored and retained only as long as necessary to fulfill its purpose or meet applicable legal obligations. You may opt out at any time by replying STOP to any of our messages or by contacting us at support@creativelive.com.
4. Sharing of Information
We may share your information with:
• Service providers: third parties that assist with hosting, analytics, payment processing, fraud prevention, and other operational functions, under confidentiality obligations;
• Business partners or successors: in connection with a merger, acquisition, or sale of assets;
• Legal authorities: when required by law, court order, or to protect our rights; and
• Other parties with your consent.
We do not sell personal information.
5. Cookies and Tracking
We use cookies and similar technologies for core functionality, analytics, and marketing and advertising purposes. You can control cookies through your browser settings, though doing so may affect how the Service functions. We may expand our use of cookies and similar technologies in the future.
6. Data Retention
We retain information for as long as necessary for business, legal, and operational purposes, including fraud prevention, compliance with applicable law, and enforcement of our Terms.
7. Your Preferences and Rights
You may:
• Access or update your account information by logging into your account;
• Opt out of marketing emails by clicking the unsubscribe link in any marketing email or contacting us at support@creativelive.com; and
• Request deletion of your personal information, subject to applicable legal limitations, by contacting us at support@creativelive.com.
8. Security
We use reasonable technical, administrative, and physical safeguards to protect your information. However, no system is completely secure and we cannot guarantee the absolute security of your information.
9. Children
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have done so, we will delete it promptly.
10. Additional Rights for EU Residents (GDPR)
If you are located in the European Union, the following additional rights apply to you under the General Data Protection Regulation:
• Right to access the personal information we hold about you;
• Right to correct or update inaccurate personal information;
• Right to request deletion of your personal information, subject to applicable exceptions;
• Right to restrict or object to certain types of processing;
• Right to withdraw consent at any time where processing is based on consent; and
• Right to lodge a complaint with a supervisory authority in your country of residence.
We process personal information only where we have a lawful basis to do so, including your consent, performance of a contract, a legitimate business interest, or a legal obligation. Personal information may be transferred to and processed in the United States. Where required, we implement appropriate transfer mechanisms, including standard contractual clauses approved by the European Commission.
To exercise your rights, please email support@creativelive.com with the subject line "GDPR."
11. Additional Rights for California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act provides you with the following rights:
• The right to know what personal information we have collected, used, disclosed, or sold about you;
• The right to request deletion of your personal information, subject to certain exceptions;
• The right to opt out of the sale of your personal information (note: we do not sell personal information); and
• The right to non-discrimination for exercising your CCPA rights.
To submit a verifiable consumer request, please email support@creativelive.com with the subject line "CCPA." We will respond within 45 days of receipt. You may designate an authorized agent to make a request on your behalf.
12. U.S. State Privacy Rights
Depending on where you reside, you may have additional rights under applicable state privacy laws. We will not discriminate against you for exercising any privacy rights available to you.
13. International Users
If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
14. Changes to This Policy
We may update this Privacy Policy at any time by posting the revised policy on the Service. Continued use of the Service following any update constitutes your acceptance of the revised policy.
15. Contact
CreativeLive, Inc.
185 Madison Ave, 3rd Floor
New York, NY 10016
Email: support@creativelive.com
Student financing plan provided through Climb Credit. See the Climb Credit FAQ for more information.
