What is the CreativeLive Affiliate Program and how does it work?
The Affiliate Program is a service that allows participating websites to earn commission on sales referred to CreativeLive using specially tracked links. We provide you with custom links and banners that you can post on your website. Then when a visitor you've referred to us makes a purchase, we'll keep track and give you a commission on the sale.
What is the difference between Awin and ShareASale?
CreativeLive used to use ShareASale (acquired by Awin in 2017) to manage our Affiliate program, but has recently started using Awin directly. Note that we are still updating our documentation and materials, which may still refer to ShareASale in many places.
Is my website eligible for the Affiliate Program?
We accept almost all types of websites that are relevant to our products and do not contain objectionable or offensive materials. We welcome all applications but reserve the right to refuse membership or revoke a membership at any time at our sole discretion.
Are there any fees?
There are no fees associated with the CreativeLive affiliate program. It is completely free to participate.
Can I become an affiliate if I live outside the United States?
Yes. We accept affiliates from anywhere in the world, as long as Awin supports your country of residence. Please keep in mind that all commission payments are currently made in U.S. dollars.
If I have multiple websites, do I need to apply separately for each?
No. You should apply once, list all of your websites on your application and advertise CreativeLive on any of them once you are approved.
What is your commission rate?
We typically pay $10-$50 for new customer purchases, depending on whether it is an individual class sale or a subscription sale. See the Awin page for the most up-to-date commission rates.
Is there a minimum annual threshold?
There is no minimum sales level required to remain in the program, but you will not receive a commission check until you earn $50 in commission.
I don't have a website for my business, I don't want to put banners on my website and/or I place orders on behalf of my clients. Can I still be a CreativeLive affiliate?
Yes, it just takes some extra effort. CreativeLive has text links that can be taken from the ShareASale website in the "Get Links" section, or from our "Getting Started" section. Whenever you get an order from a customer that you would like to fulfill with CreativeLive products, copy that text link into your browser and press enter. This will take you to the CreativeLive website through ShareASale's routing system and you'll get credit for the sale.
Will you provide extra support for high-traffic websites?
Yes. Contact us we will always be happy to help you with your affiliate efforts.
Do I receive any discounts on CreativeLive products since I'm an affiliate?
No. However, we recommend you purchase your orders through your own links so you can earn commission on the sales. You are also free to utilize any of the coupon codes advertised on our website or in printed marketing collateral.
Can I use images from CreativeLive on my websites?
All of the content on the CreativeLive website is protected by copyright. You may use images and content from our websites in the promotion of our products on your own website, however all images must be attributed and/or used in conjunction with the sale of the product through the affiliate programs. The images cannot be used in the general design of your website. If you have a special circumstance that requires the use of any photos, product images or content in a manner that is not consistent with the policy stated above, please contact us for written approval prior to the content's use.
I do not know some of the terminology used here. Where can I learn more?
Check out our General Affiliate Marketing for Beginners Overview for definitions and answers to basic questions.
Does CreativeLive have a dedicated program manager to contact for more questions?
Yes, we are committed to making our affiliates successful and our program manager is available to help. Please contact email@example.com for support.
Joining & Creating Links
How do I sign up?
You must first become a member of the Awin Affiliate Network, which is our third-party program administrator. You can join both our program and the Awin network in one step at https://ui.awin.com/merchant-profile/29983. Please note that your application will be approved faster if you use an email address that matches the website in your profile (i.e. firstname.lastname@example.org and www.website.com). This helps prove that you own the domain listed on your profile.
How do I know if my application has been received or if I have been accepted into the affiliate program?
If your application has been submitted correctly, you should receive a confirmation email from ShareASale. If you do not receive this email, please check your spam folder. Otherwise, you might not have finished the process correctly and you should resubmit your application. Once approved, you will receive a welcome email from the affiliate manager.
How do I create links to CreativeLive?
When you add a banner or link to your website, it will be tagged with your unique Awin ID. The easiest way to create links is to visit the CreativeLive Awin Affiliate Page once you've been approved. There, you can browse through the different categories of text and banner links, or make a custom link to any page on the website.
Am I obligated to place a certain number of links on my website?
There is neither a minimum nor any limit. We encourage you to use as many as necessary and appropriate to improve click-through and conversion rates. We have found that a creative banner along with a text link or CreativeLive logo improves effectiveness.
What if I already know HTML and need some advanced help linking?
We are happy to help you with any additional questions you may have. Just contact us for more information: email@example.com.
Commissions, Account Info & Reporting
How does the affiliate program know when I should receive credit for an order?
Awin tracks a cookie that is automatically applied to the computer of a person who clicks on a banner or text link that has your affiliate ID number embedded within it. Each banner or link that you create is specifically tagged with your Awin ID number, letting us know that you deserve commission on the sales you send our way. You can access all of these banners and links by logging in your Awin Account and choosing from any of the banners or simple text links available.
These links can be used from any website, put directly into a browser or emailed out in the case of text links. You can test a link by copying and pasting it into your browser. If you are directed to the CreativeLive website, the link is working. Do not copy and paste a landing page url from our website (i.e. www.CreativeLive.com?SSAID=123456) and confuse it for an affiliate link, since it will not track properly.
When and how do I get paid?
Awin will pay your monthly commission by either check or direct deposit around the 22nd of the following month. Your account needs to have a balance of $50 or more before the end of the month in order to receive a payment. Otherwise, it will continue to roll forward into the next month until the $50 minimum is reached and we can issue a payment.
What sales and revenue reports does ShareASale provide?
Each transaction is logged on ShareASale servers and is available for review in detail. ShareASale will provide real-time tracking of your clicks, sales and commission. Please do not contact CreativeLive for this information, since we cannot access your account. Use the links below to find some of the most useful reports, but please note that these links will only work if you are an approved affiliate.
Daily Traffic & Commission Report
Order & Sales History
Total Commission Earned
What if I forgot my ShareASale account password?
If you've forgotten your ShareASale password, please click on the link below to have your password sent to your email address. www.shareasale.com/a-lostusername.cfm
Because your ShareASale account is private, we do not have control over or access to this information. If you have any other issues with your ShareASale account, please contact the ShareASale support team: firstname.lastname@example.org.
If a visitor comes to our websites from your website but does not purchase on that visit, you can still earn commission on sales from that customer if they return and make a purchase within 30 days. This works even if they navigate directly to the website on a return visit as long as they haven't deleted their cookies.