Adding Q&A Items
the chatbot fans, welcome back. Let's go ahead inside mobile monkey and add some Q. And A items. So from the if you were guys were on the pages section and mobile monkey under the bodybuilder navigate over to Q. And A. And we could add a Q. And a page right here. So each one of these and I can add a couple of them. Let's say I'll add three right here. So each one is its own contained Q. And A. So if the user says something similar to, let's say refunds, right, let's say, I want to, let's say I want to send them to my refunds page on my website, so I'm gonna first hit enter in order to save them, you have to hit enter and it'll show up over there and I can do refund policy, I'm gonna do a few different ones. So it picks up that when anybody says something um when when anybody uses the word refund or refund policy or anything, you know, similar enough to that, it could be a slight misspelling or a slight variation. Mobile monkey will still trigger my response. Refund, refund policy retur...
ns, returns um exchange, let's see like that. Okay, now I'm going to now set up the rule that what does the bot reply with. So the bot, the bot to reply with either text or a page over here. I want to reply with a text and I'm going to add um you can cr full return policy here and put in just a fake link, okay And you can also add emojis and things like that as well. But over here it's not as important now if I wanted to add multiple answers. Well I say we go to the next one. So again so this is active. I can toggle any of these. I don't have to delete them, I can toggle them on and off whenever I'd like. So now it's active. Another thing to remember is that mobile monkey is automatically saving things every few seconds whenever a change is made. So there's no need to hit a save button. If I want to delete any one of my Q. And a items, I just go ahead and click the delete button. Now let's say the user says something like um start over right or take me back something like that. And then I could have the bot go to a page and send them back to the welcome page which is let's say is that first original page that they that that a person will see what interacting with the bot. Um Say we're in let's say we're sending, we're signing people up for a webinar we might have if any at any point somebody talks about the webinar we send them to the webinar part of the funnel. Um If somebody says something let's say we sell uh clothes, we sell shoes, we sell men's shoes and somebody's asking about a certain size if it's in stock. So I could do something and let's say our bodies not programmed with a to respond to those types of questions we need to have a an actual person so we can do size and stock um you know you could do specific model numbers or whatever like that and just giving an example and then I might have my bot reply with something like default. Um let's say one of our customer support specialist well will be with you shortly and we could have a customer support specialist take over and that's why I want to add another one. I'll show you what random looks like I'm gonna add a new Q. And A. And we'll have say they say they say they respond thank you right say the person responds thank you or they show some appreciation or awesome or thanks or um T. Y is a abbreviation for thank you. Um Thank you very much write whatever some common ways. So the bot might reply with you know a emoji thumbs up and then a smiley face or a hearts emoji. The bot might reply with your very very welcome or the bottom. I reply with my absolute pleasure. The bottom I reply with um it's it's been great chatting with you today. Okay now if I click random then move monkey will just shuffle through those potential replies to any time a user puts user inputs one of those things that are similar to what I added as my cue part. The questions so question and answer refers to over here are the Q inputs and over here are the A. Outputs what what my body will answer to specific questions are not always questions but Q. And A. Is as good as a name as any for for this type of thing. Now if we go over to I'm gonna go back to mobile monkey, go to my facebook pages, I'm gonna go into this test spot over here, I'm gonna click into the chat pot and I'm gonna go back to Q. And A. Over here and there a little bit more data. And over here on this right hand side you'll see that there are a bunch of unanswered questions. Okay? So I'm gonna talk to you about what unanswered questions are really quick just for a second in the very next lecture and I hope this is making sense to you. Q. And A. As we go and build box we're gonna set up more Q. And A's. Um And give more examples. But let me just talk to you for a couple minutes. The next lecture about unanswered questions what they are and how you might be able to use them to your advantage. So I will see you guys in a few seconds in the very next lecture