All About the Email Widget
Howdy chatbots fans, welcome back. Let's talk about the email widget. The email widget is similar in concept to the connection widget, which we just discussed. But it's specifically for email as its title suggests. So let's go ahead and add the email. Widget, click more. We're going to find the email widget. What this allows us to do is, is at a certain point in a chat funnel you could trigger an email to somebody with a subject in an email body. So for example, and this is a typical use case, let's say, somebody submits a form and you want to send that to a sales representative or you want to send that to somebody in the company or you want to send something to the user. Um, we've used this primarily for the first case, which is internal use to notify people of leads or important conversions that take place, let's say you get something, let's say you're generating leads it. So you're a service business, you're a plumber or you're an H back or you're a landscaper or any other service i...
ndustry, a trucking company, you might wanna, you might be using a, a custom quote calculator as a chat bot flow or as a drip campaign or something like that. And when a user submits his or when a user gets to the point in your chat funnel where you ask them for a phone and an email. You might wanna, you might, you might want to email that information to yourself or to somebody else in your company. So that you could use the, you could use the email, which it at that point of the chat flow to actually go ahead and do that. So you would open up the email widget and you would write something like who is it going to? So you might call this new lead. And what's important about this is that you could use those custom variables in the email body. So new lead um and I would type in open up too quickly back its first name, um, last name, let's say, email, phone number. And now what would happen is once I save this, if those attributes have been collected from the user, when the user gets to this point in the chat funnel, this email will be triggered to me or whoever you put in the two email form field and it'll get the the email body will include the dynamic variables that you've collected. So and remember, you could use the default variables that facebook comes with like first name, last name, location, things like that. And you can also use additional custom variables that you've collected, like phone number, title, company name, um, make and model of their car or whatever other attributes that you've collected that are important to your business. So it's a really cool feature too. Make more use out of these workflows, bringing in more internal functions, um, notifying yourself what important things are happening in your chatbots because as you scale these bots out as your bots are communicating with hundreds or thousands of customers on a regular basis, it's important to be able to stay apprised of important conversion events, get that information and call them up, make the sale. So that's how you use the email function. And then as we're building up bots in the future, lectures, we'll be using the email function and actually seeing how they work in real time. I will see you guys shortly in the very next lecture.