Setting Up Mobile Monkey Q&A and Other Loose Ends
howdy chatbots fans and welcome back before we launch an actual live campaign through mobile monkey. Whether it be a lead magnet like landing page or messenger ads, whatever bot we have active, we want to make sure we have our Q. And a setup. So especially for reset ivy, this client we've been using as an example, we want to make sure the Q. And a set up before we launch these facebook campaigns or this facebook campaign that we've built. So we can program our bot to reply to some common questions that might occur. So going back into mobile monkey into the back end under the bot builder, we're gonna open up Q. And A. And we're gonna add a new Q. And a item. So a lot of people ask about price. Okay so I'm gonna say if anybody has anything to do with price or cost, we're going to say that the default reply is um you can check out this link, you can check out this page. Um it's so there are more about our pricing or that could be a text or I could create. What I would probably do is creat...
e a page and call this um Q. And a responses and have a more sophisticated page for pricing questions because I don't really want to have to send them to, I would create a page called pricing questions and I don't I don't really want to have to send them to a website. The whole point is to keep them in mobile monkey. So I would add um you know I would add a thing about pricing and give them options and packages I would send a link I would send a list link of different packages without links to the website necessarily ask them do you have any more questions? Right. That's what I would do. But for the sake of moving quickly through this and not bogging you down, we're gonna set up a default response that sends them to the page. Um We'll add another Q. And A up here that says you know if somebody says thank you right we wanted to say you're very welcome and you can also use dynamic variables here as well. Thanks. Um t y you don't need to send up a Q. And A. For when somebody asks to stop or to unsubscribe. Those are default and built in too much monkey. And I'll show you what those look like. So let's say I go to my pages and I want to test this page just to open up a message messenger pain real quick. Thanks for messaging and I'll be right with you if I if I if I reply stop, choose a subscription option below and I can unsubscribe. Now I've unsubscribed. Um if I engage with the bot and the right high well I don't have an auto responder here. Um let's say I say thank you you're very welcome Isaac. Now I am re subscribed. Okay now if I have engaged with the bottom back on the list. If I if I if I type unsub and subscribe if I have unsubscribed um I get a you can actually type it right if I type and subscribing to type it correctly you get the same exact, choose your subscription option below. I can unsubscribe markets. Stay subscribe by clicking subscribe so those are built in, you don't need to do anything. All your users will have that option. That's why I always recommend when you do those chat blasts and when we're gonna build drip campaigns to prompt your users to reply stop if they do want to unsubscribe to give them that option um back into bubble monkey's so we have our Q and A. Anything else that might be relevant to your business you're gonna want to add over here. Um Sometimes people write inappropriate things and you could just say I don't want to talk about that or whatever it is. And remember you could program your default page. If somebody writes something that your body does not recognize it's gonna give you a default page. So we could say something like we always do want to have a default page setup. So I'll say something like I'm just a bot but you can check out some of the links below or I'm just a bot but here are some links below that may help you with what you're looking for. You can you can always call us on the number. Hello 24 to speak with a live human representative right away. And I would add some buttons for the default page like a phone number. We would have we would have a phone number here and add a couple other buttons to links on the web site. That's the default page. So you don't need to come up with every permutation in your Q. And A. Because the default page could serve a good purpose. The default page will respond with that default message anytime somebody type something in that the body doesn't understand. But the Q. And A. Is good because if there's something specific that you want to say to certain specific things, especially ones that are coming up often. That's when the Q. And A. Comes in. That's when the Q. And A. Is really helpful now that we've taken care of some of the additional basics. We've tied up some loose ends. We have our Q. And A set up. We have our settings set up. We have our facebook messenger campaign built in facebook with a great ad that we custom designed. We have our Messenger about built as a nine page multi final but it's pretty sophisticated. Um, we're ready to launch and I'm really ready to make that happen. So that's Messenger adds one of the most powerful lead magnets and I hope you use it really well. I hope you understand how to use it. I hope you understand all the best practices and I hope you take your time to draft and plan and sketch out a blueprint of your body flows before going into mobile monkey and building them. I will see you guys very shortly in the very next section.