Contacts - Searching, Exporting and Deleting
howdy tap out fans in this section we're gonna talk about audience insights and analytics contacts forms inside mobile monkey. These are some tools and features that mobile monkey provides for you to understand what's actually happening with your bots and to see your database and to get information about them. So let's go jump into mobile monkey and we're gonna talk about contacts. I'm gonna go into the chat about that we're using for this course and I'm gonna go under, I'm gonna and I'm gonna go into my audience insights section down here in the left hand menu. You have contacts audiences forms and bought analytics. Let's go take a look first at contacts. Very straightforward, very simple. Your contacts dashboard is a dashboard of all your contacts. This again this is not audiences, you're not gonna be filtering out by specific attributes. This is just everybody you can sort by any attribute like gender, location etcetera. If you click into any of these specific contacts you're gonna ...
get specific information about that specific contact like the chat sessions that have happened for and specific attributes that you've collected and attributes that facebook has given you by default. You'll have the person's name and the facebook image that's pulled from their facebook profile. Just really to essential useful things that you could do here. One is that you have the ability to delete individual contacts by clicking the delete button over here and this is for G. D. P. R. Compliance where they basically decided that each person has the right to be forgotten. Therefore bo monkey has to have been built with the ability to totally delete a contact from your database. Should a specific contact request that. So just keep that in mind, it's unlikely that something like this will happen. But if one of your contacts requests that you delete them from your database, you can go in here, search for them using the search bar and then delete them. The second important thing that you should know about contacts is you have the ability to export contacts. If you click the export button, you'll get an automatic download in CSB format of all your contacts along with all the data, all the attributes that are in the dashboard, which is a very useful thing. If you want to then go and upload that into your hubspot crm or your whatever crm you're using. Or you want to upload that for a customer match, google adwords campaign or you want to upload that for a customer match, facebook campaign create look like audiences etcetera. You have all that information in the CSB format. If you want to just analyze the data, do some pivot tables, do that all in Excel once you export. So that's contacts in the next lecture, we'll do a brief overview of audiences. I look forward to seeing you guys very soon in the very next lecture