Why Use a Family Guide?
The Family Guide. Now, I've got a Family Guide that I send to clients and what it is, is it's full of a whole bunch of information, what to wear on the day of your session... what to expect when they get to your home. You know, all of that information is in a PDF that I send to them. This is in the shop, if you guys see it. But if you purchase the class with the bonus materials, I do have like kind of a modified version. It's not the full editable Photoshop version, but it is a modified version that you'll get with the bonus, with some content to send to your clients. And this is really important, I find. You know, for activity ideas, I have a list of activities. But it makes your clients feel like you're really involved in their session. It makes them feel like you want their session to go as well as they do. 'Cause this is a big investment for a lot of people, you know, and you wanna make sure that your clients are feeling really comfortable with this. So it's just really, really imp...
ortant to really overly plan, if you can, okay? Anyone have any questions about that?
Can you maybe just talk a little bit more in depth about what is, I know that as part of the bonus materials when you do buy the class, that you get a version of this. Again, the non editable version. But what else are things that people should think about to include in a guide?
So, activities for your kids. Like, we have a whole list of activities that are great for kids for certain age ranges. Ideas for the kids to wear, ideas for dads to wear. It talks about lighting in the home. It talks about how, what kind of clutter that they should leave out, what kind they should put away. What's gonna be clutter that actually is gonna be usable in the photos, you know, good clutter, which we're gonna go into in depth. And we've talked about planning sessions. Just talk about, don't worry, you know, there's like, I think the very end, it talks about things that could go wrong and why not to worry. That you're gonna have back up plans. So, you know, just things like that, that anything you think that can put your clients at ease is gonna work... for that family guide. And the good thing is they don't have to remember to send it anymore. I attach it to the workflow in IRIS, so it goes out.
So from Lindsey K., let's see. Do they fill out the questionnaire before they've paid and booked?
So, they, yes. We filled the questionnaire first. So, we, they kind of do it all at the same time. We send the questionnaire, we send the invoice and the contract, all at the same time. So, kinda depends, you know. They know they have to do all three in order to book. So, it kinda depends what they decide to do first. A lot of people pay the invoice first and then fill it out. Some people need to be reminded to fill it out, you know.
Right. And then, a question from Meer. How do you ask the clients if they want to come in in person or pre order their collection? At what phase is that?
We talk about it during the session. A lot of times, you know, while I'm shooting, I'll be like, hey, are you guys gonna wanna come in? Or do you wanna do it on the phone? Or, what's gonna be the easiest for you? A lot of times clients will call me the minute I send them their gallery and say, "I need help!" You know, so, it depends on the client. But we talk about that at the beginning emails that the, af, the ordering session is part of the deal.
And a question from Marcia. If you have a repeat visits of the same family, repeat sessions from the same families, do you go through the same process of the questionnaire and the family guide?
Yeah, yeah we do. Yeah, over and over.
'Cause things change, right?
Things change. Things change and people need to be reminded, you know. In different sessions you're gonna do different things so you're gonna wanna have a different questionnaire for each thing. So there's one client that we did in their home and then we did in the city, and it's just different and they're gonna want different things. So yeah, we do the same thing for each client. And each client, you know, they need to sign it again and pay the invoice again and, you know. But yeah, we do.
Another question. Regarding the questionnaire, how does what the client wears affect the session?
So, color, you can always have a moment, right? But how do you make that moment amazing? You create an activity. But an activity in a fun moment, it's not gonna look good if they're all wearing like, black, right? So you can kind of guide them to colors that are gonna photograph well, but it doesn't make or break a session. It just helps enhance it, in my opinion. You know, and if we're doing things where they're gonna be jumping around they need to be in PJ's, for instance. Like we're going to be doing here shortly, in the studio. You know, it depends on what activities we've planned, what they're gonna wanna wear. A lot of people wanna know if they should change outfits during the session. I try to stay away from that as much as we can because we tend to lose kids pretty frequently if they start changing clothes. And then parents get stressed out about, "I need more in this outfit, I need more in this outfit." And the biggest job as a photographer is to keep them calm. Everything's gonna be fine, it's gonna be so much fun. And, yeah.
Oh, maybe one more question.
When you're talking about activities, are you trying to keep it to two or three? How does that work?
It depends on how many kids there are. So, we typically plan like three, but we'll probably follow through with two. We at least have one, for sure, planned. But I let parents know, like, we might not get to all of these, but let's make sure that we focus on the ones that are the most important to you, depending on how the kids, depending how the session goes. But I have multiple activities planned. Typically three.