What to Say When…Tips and Scripts for Tricky Situations at Work

 

Lesson Info

...Someone Else Is Getting the Credit for Your Work

What to say when someone else is getting the credit for a project, and you aren't. So here's the situation. You and your team worked hard on a project. But when it comes to recognition, credit usually goes to the bigmouth on the team, while your contribution seems to go unnoticed. So here's what you may be thinking, and what you should definitely not say, that's not fair, he or she did very little and is getting all the credit. Don't say that. Here's the solution. Figure out who really needs to know what you did, probably not everyone, and find a way to communicate it to them. It could be via email, a phone call, a meeting, or maybe even an informal hallway chat. So here's some things you could say. You could use curiosity and say, are you curious about what happened behind the scenes? Because if so, I'd like to share my role and my perspective in it with you. So what's the easiest way to do that? Or you could use generosity, and say, I have some ideas about how to make the process go ...

even better, if and when you'd like to hear them. Or you could use humility and say, that was a pretty challenging project and I'm so glad I had a chance to work on it. And humor could be appropriate in this situation, and say something like, believe it or not, the whole team contributed to this project. I think my contribution was, of course, the best. But seriously... So the overarching idea here is to focus on the process in general and come up with ideas to improve it, as a way to communicate the essential details of your role in a project, to those who need to know, without becoming a bigmouth, and without disparaging anyone else. Make sense?

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.

 
 
 
 

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