...Your Manager Doesn’t Totally Understand Your Work


What to Say When…Tips and Scripts for Tricky Situations at Work


Lesson Info

...Your Manager Doesn’t Totally Understand Your Work

What to say when your manager doesn't understand the day to day aspect of your work. So here's the situation. Your manager asks you to do something and says, "That will only take you a minute, right?" Of course, you know that if you are to do it well, it will take you more time and thought than they think. How do you educate them and help them understand what's involved? Here's the solution. They may not need to understand the intricacies of what you do, but they do need to understand that there's more to it than they think. Here's what you may be thinking and what not to say. "You just don't get it, do you?" And here's what you could say. You could be direct. "Visual and written solutions "sometimes come together quickly. "However, this time, I need to "digest and evaluate the solution." Or you could try curiosity. "I know it seems simple, but it's actually "more complex than it looks. "Would you like to know what's involved "in the request you're making?" Or you could try generosity.

"I wish it were that easy. "Let me show you how I actually work on that for you." Or humility. "I want to do this the right way, "and there's more involved than it seems. "That means it will take longer than you want it to. "I could do it well or fast. "Which makes the most sense here?" And finally, with humor. "A real minute, or a Jamie minute?" Or, my favorite, "Have you seen my magic wand?" And if you have one, you can use it as a prop. The overarching idea here is that it will take time and repetition for your colleagues and managers to understand what it takes for you to do the best possible job, and it's up to you to educate them. Otherwise, they will only see what they want to see. Make sense?

Class Description

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.