What to Say When…Tips and Scripts for Tricky Situations at Work


What to Say When…Tips and Scripts for Tricky Situations at Work


Lesson Info

...You’re Getting Too Much Work

What to say when you're getting too much work. Here's the situation. Your workload is already full, but your department just lost another employee, or just acquired another project and you were assigned additional tasks. What you may be thinking and what you definitely should not say is, this isn't fair! I can't take on any more. Here's the solution. Make your boss aware of your capacity and how close you are to it. If they already are and don't care, or simply don't have a choice, you must engage them in prioritizing your tasks so that you're doing the ones they agree are most important. Coming to your boss with a list of your current responsibilities and laying out how the new work affects your ability to get current things done helps a ton. Likely, your boss isn't just the boss of you and may not know what everyone in their department is working on. Helping them understand will definitely help you get what you need. Here's what you could say. You could use curiosity and ask, is ther...

e a reason that position hasn't been filled? Do you really think this can be done well enough with fewer hands? Or you could use generosity. I'm happy to rough out the to-dos for this additional project with you, then you'll have the specifics of the additional resources we'll need to complete the project. Or you could try humility. I appreciate the trust in me with this additional responsibility, but I will need some help handling this additional workload. Here's what I think I will need. What resources are available? The overarching idea here is that taking care of yourself is your number one priority. If you burn yourself out, you're of no use to yourself or the company. You are the one who must advocate for yourself. You must be clear about what's possible and make sure you're doing the most important tasks. Make sense?

Class Description

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.