Delivery Methods For Family Films
I'm gonna show quickly on my laptop, we were talking about how I deliver to clients. So my delivery for clients is that they will get the video and photos on a USB. But to start out with my workflow is that, once I've finished the film I upload it to Vimeo and I set it to private and I send it to the family first, because I don't want their mother-in-law to see the video before them, accidentally, I would be upset if it was me as a client and everyone else had seen my film first, I wouldn't like that. So I send it to them and then usually what happens is they will gather their family around in front of the TV, and 'cause you know, smart TVs they're usually able to just plug into Vimeo and access it directly, so they'll usually gather around the TV or the computer or whatever, and they all watch it together, and there's usually tears, and then they usually send me a message about how they loved it or whatever. And then I'll say to them, although this is already talked about in their con...
tract, this is just out of respect, they've already said yes, it's fine to share this on social media, but I will say, are you good for me to share this, is it okay for me to share this now, I'd really love to share it, and they're like, yeah, definitely. But I think just the process of being asked is a really respectful way to build that trust with your client. I think that it is, just I don't know, it's like a courtesy thing, so that's what I do, and then once I have, I should sort of rewind, because the photos always come before the film, and I think a lotta people do this, sometimes people do this differently, but I share the gallery of photos first because I do that in, I don't know, an hour or two, it takes me no time at all to edit the photos. So I will usually edit them within a week of the session, put 'em in a gallery, send them to the client, I use Pixieset, put 'em in a Pixieset gallery, send it to the client, let them know that their gallery is ready and they can have a look. They can download them straightaway, I don't send them the USB yet. Then I go and edit the film, my turnaround time for a film, six to eight weeks, depends on how busy I am, sometimes longer, thank you clients, you're very patient. And then I will add their, well upload their video to Vimeo, send them the link and I'll add it to the top of their Pixieset gallery. So what's great about this is that it's just all combined, it's still hosted in Vimeo, but I love that they can have their gallery all underneath the video, and it plays without audio, and it's just a nice way for that continued marketing with word of mouth, if they share this with their friends, they see the full package, and I save these, I hold on to the, I pay for the space, for these to be around still, for the galleries. And if they want to, they just click on the button if they wanna play it in fullscreen, and then they can see it, but you can see it's still hosted in Vimeo, okay. So then once I've done that, then I will put together a set of, usually a set of complimentary prints, or depending on what sort of thing they've booked under, there may not be prints, if it's download only. But I will send out the USB in a nice little package, with a thank you note and, you know a handwritten thank you note, and usually some prints to say thank you for this, and then it's all there on the USB for them, so they have both and I usually recommend that they back them up and they save the video and the photos to a drive somewhere and then it's usually online like this for about a year.