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Ask Questions!

Lesson 15 from: FAST CLASS: Working Successfully with Clients: A Class for Illustrators and Designers

Lisa Congdon

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Lesson Info

15. Ask Questions!

Lesson Info

Ask Questions!

once a sketches approved you are ready to move on to final artwork. But first let's talk for a second about asking questions during the assignment. So always follow the nine indicators of good communication that we talked about earlier. But one of the questions I get the most often is like from people that I've mentored or young illustrators is like I I'm in the middle of this assignment. I'm really confused about what I'm supposed to do next or they told me to go this direction but it's not working. I don't know what to do. I have all these questions. Can I email the client? Am I bothering the client? Like should I try to figure this out on my own or should I ask questions any of you been in that situation before? Yeah, it's hard. So the answer to that is usually no, you're not bothering the client. It's better to ask questions and risk being a little pesky and annoying then to deliver work that is not on point, right? But before you email the client make sure you read the creative br...

ief plus all the emails you received to make sure the information you're looking for isn't already there. Okay. Um compile all your questions into one list just like we talked about earlier and then write one email at a time with as many questions like the sink questions bulleted out, went to email the client, you can't find the answers to your questions in the creative brief for the notes or previous email communication. Okay sometimes the assignment is taking you longer then you thought and you may need an extension. So get really clear on um whether or not you think you need more time and don't be afraid to ask. It's always better to ask for more time in the middle of the process. Then at the end of a process, you're encountering a conundrum that you can't expected in the work. Always ask the client remember to use our guidelines for effective communication. Every time you send an email or make a phone call, too many complicated questions get on the phone.

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