Knowing How You Learn
Okay, we're going to keep on moving through their intricately connected when I think about the kinds of conversations and the kinds of learning styles so a lot of research over the past decade or two on the ways that people learn as an educator my life changed I can tell you that when I I can date my life before this moment and after this moment and the moment was the moment I was introduced to tony bouziane twenty lausanne is an educator out of the u k and he coined the term brain storm but that was his mind mapping he's the author on mind mapping and what I learned that as a teacher I had kids out in my classroom that were brilliant brilliant but because they're learning style mismatched my teaching style I wasn't able to get it out of this changed my life now the things that I'll show you right now I can apply these two business I comply these two relationships I can apply these two education I can apply these to a start up your job or your job is to ask yourself as you're going thr...
ough when you're sitting in that meeting when you're sitting in that class when you're reading that book how are you bringing in the information that you've been given I truly believe that everyone can learn and it's up to me as the present a facilitator educator teacher to set that up for folks I just wanna get in just before we move on case believes it, but you're welcome to put this to one side if you like six kids mom is asking, um, I understanding correctly that it's most effective to stay in one kind of conversation rather than moving from one to another, and if so, could you explain why or why it's not okay to mix them? Sure. So six kids, mom and we establish that she really does have sixty haven't actually, so so let us know because I doubt that's a team I mean that's like a team with someone on the sideline, so I know I'm not saying that it's most affected to stay in one. What I am saying is it's most effective to know which one I'm in now. Some of the things that I've set up like when I was talking about my client in new york, where he and his wife had a t night on t so they had transactions tuesdays and thursdays, that does not mean that they did not talk about the relationship in the opportunities in the upcoming sports camp in the last vacation, it just meant that they worked bucket those at that time, so I want to be very aware what I want to be aware of is when a my jumping from one to the other window, my blending from one of the other I could give you a little bit of management theory for those of you who are into management books and business school and those kinds of things there was a feedback methodology and I'm I'm going to say sometime between the sixties in the nineties that just kind of makes it safe for me to say but there was a feedback methodology that was hugely popular some of you remember it was called the sandwich method of feedback and one remember this the sandwich method of feedback and that would be you had an employee at a staff member you had someone that you're working with that you had to give them some negative feedback by the way negative feedback is generally the transactional stuff you didn't do what you were supposed to dio you were a little bit sloppy in the work that you did and for some reason they wrote about this and it lasted for a while and that the theory wass if the manager could come in and sandwich the negative feedback that it was somehow help out that employees that stuff on what they sandwich the negative feedback between two good feedbacks hey great job on that client three weeks ago you're really blew it today if you need anything if I could help you out because I know you're a great employee and all of a sudden was started happening was the re research while the re researches the research done on the research that lets you know whether or not it worked or not and the re research was people would see that manager coming who used the sandwich method and they would just wait and they weren't hearing the first one and they weren't hearing the last one because that middle one was loud so I would say not that one is better or that I should stay in one on lee it's just to know which one I'm in I'll share with you a little bit later how ice I like to set aside as much of the transactional conversations in some tool or system or automation you know I'll give you a quick example I I wrote the article years ago called no more procrastination it's one of the most popular articles I talked about it all the time people email me jason, will you send me the no more procrastination article so it's not going to surprise anybody who watched yesterday or any of you here today who were here yesterday I have on my on my mobile device one misspelled word an mp that activates has seven hundred word article of the six keys to stop procrastinating in my email system I have a signature that's the seven hundred word article so when someone e mails me for the nmp article I can respond immediately no watch this the transaction jason, can you send this to me immediately here? It isthe I have established a lot more than just replying to your email I've established I could get back to you in time I can get back to the complete answer I can get back to you with the information you requested. Now we can move to the relationship building. I mean, can you think about it if someone email listen hey jason, will you send me the article on procrastination? And I pulled out my phone and I typed in yeah, I'll do it later progress the nation later doubly hard so what I wanted to do is I want to take a look at what are those things that come in? And I guess the last thing I would say to six kids mom donit eyes is I think what you're already doing because of this conversation is to do just a little bit of tracking to do just a little bit of tracking I mean one easy way to do it for me as I go, I'll sit down with a client and one of my favorite activities is we open up their scent items in their email system and we make we open up their made calls on their mobile device and we write down names and we come up with are you sitting down the twenty percent of the e mails that they send the people and the twenty percent of the phone calls the people and we say, how do we maximize that return on attention and over eighty, ninety, one hundred twenty days ago. I can tell you who I was e mailing one hundred twenty twenty days ago that I haven't email the last fifteen, twenty days, like, wait a minute. We were in some serious conversations. What happened? Did I drop a transaction? Did I misread a relationship then I moved too fast toward the opportunity. And how do I reverse engineer that mistake or move that I may have made? So I know that was a little bit longer of unanswered, but I figure we moved on the subject s so, thanks so much for taking the time out there, jason. So as we head into this idea of learning styles, I share with you, there's. A lot of information out there. A lot of book. My mentor in this, I told you one of them was tony bouziane, another mentor of mine, ken robinson. Now I use the word mentor and planting a seed for this afternoon. Remember a mentor to me as someone who's, experienced and willing to teach me what they know I never got a chance to meet tony bouziane, but he wrote books for me. I did get a conversation with ken robinson by the way, I was walking around the creative live offices and this quote is hanging in the office so I feel like I'm in a good play s and what can if you haven't come across ken robinson yet, please jump online do a quick google search he's got some very popular videos where he talks about the future of education and when I heard him say that creativity is a cz important as literacy it was one of those changers there's one talk that can robinson gave that I downloaded to my itunes and I counted because accounts for you, but I watched that presentation eighty two times in ninety days I wanted to do ninety on and yes, some days it was kind of on in the background, but I listened and watched that talk eighty two times it is twenty two minutes long in ninety days and over and over again, deepening this understanding we're all different now when it comes to learning styles and I know that the online audience we're going to get a little bit of eruption from you on this one. We all use all three that I'm about to introduce and we all lean toward a preference one's not right ones not wrong ones, not better ones not worse, but what I know is that there are people I work with who prefer to listen to here, to, to get that sound wave of understanding now I share with you there's three learning styles instead of introducing all three at once, I'm actually gonna dive into one time and give you a little bit of information that I can around it as far as what I've found, and then if I have any questions, you will let me know pretty much immediately, but things that I'm listening for so let's say, I'm on the phone with someone it's the first or maybe the second time that we've ever had a conversation, what I'm listening for our their cues, because just in a conversation I've even able to read this through email, I've been able to read this, I walk into someone's office if they're not, they're just in their cube news, I can start to gain an understanding of how they prefer to get information so let's say I'm on the phone with someone and over the phone line, she says. Oh, jason, it sounds like what you're saying is, and then she says she tells me what she heard. Someone will say, I hear you or I hear what you're saying someone says, jason, we're thinking having you come in, we talked to someone that you worked with before, will you tell me an example of someone you've worked with like us? Now I'm gonna throw this out there and I'm going to let this store around a little bit if I identify that the person that I'm working with prefers their strength is an audio I look for opportunities to get them to talk by the way when I say that sometimes it flips it for people because on the front side you might be thinking well, wait images and if they prefer to listen, wouldn't you just keep on talking and here's what I found people who are audio learn when they produce the story so all quickly if they say would you tell me about a client that you're working with that is more like us? I may say something first will you tell me the challenges you're facing right now and in them sharing the challenges they're facing which they always have a story they always want to tell him it was going on it wasn't tell me how unique and different they are they actually start answering the question for themselves on my side I'm listening to write down what it is that the key words they use the phrasing they used the example of the books that they mentioned that I can write down in use to my advantage later on now let's say it's the end of the day I had a great conversation with someone earlier that morning I'm doing my follow up my clothes of the day it's easiest when it's on the east coast because that's like two three o'clock for me if not all wait, I will call someone who I talked to that day that gave me these cues I'll leave him a voice mail even if they say great jason once you send me some information I'm going to send in the information but if their audio at the end of the day I'm going to call and just drop in a hey it's jason just wanted to make sure you know, there were three things we talked about today if you want to write these down you can otherwise I'll send them to I'll say this voicemail the next time I talked to him I always will get from them wow jaycee no thanks. Your voicemail really cleared things up like of course it did you're an audio lerner now obviously in no particular order. Although I am going in my education order went to school in the state of california went to college in santa barbara and in mexico city my education was pretty much wrapped around audio first later on visual seconds and now we get into the visual and those of you who are sitting here you've been looking around the room I've been watching you every time I switch slides there's a few of you whose eyes immediately go towards the screen my visual people those of you who are much more audio I've been watching you because all switches slide and you'll stay looking at me you're getting the story you're listening to those words cues that I'm going to listen for so when I hear someone when I'm working with someone and I'm trying to facilitate or tony I'm trying to get to that relationship we're handling the transactions how do we get to building the trust to create the opportunity what I'll be listening for are things like it looks like immediately if I'm on the phone all the way across the country or now with skype I could talk all the way across the world when I hear someone on the phone say, oh jason, I see what you're saying I almost I was laugh like huh? Not showing you anything oh you're seeing it in your head by the way quick pause when someone says to me, I see what you're saying I stop and I'll say, well, you tell me what you see because I run the risk if I keep on talking audio guy if I keep on talking, I may fuzz up blur that picture they saw, I've worked with teams where they'll bring a team together and not only what we talk about the noun and the verb interaction, then we blend in the audiovisual wait for it, I'll get to the third one and I'll have someone telling me they'll say, jason, I have someone on my team that they talk and they talk and they talk and they talk and I already have seen what they're saying and again once not ryan ones not wrong when someone says something like, oh, it looks so are I can't picture it that's a great cue to me to full stop and say, well, hold on before before I went down that route what were you picturing? Did you did you have a picture in your head before we started? And often times people will say things like, oh, jason, I saw I saw you were going to have the room set up in a big u ooh, but you're asking for a classroom? Of course on my side, I'm thinking what he's telling me that you wanted to you so that when we started we could have been, but it was it wasn't until we had the conversation that that showed up so that visual cue hang up the phone a few hours, go by, I'm closing up the day, getting ready to head off out of the office for a bike ride or meet up with a friend's what will I send that client all usually send them some kind of a slide deck with just two or three slides why? Because if it's a slide deck their visual they have to open it they have to those who well he sent me a thing you know and they'll double click it and they'll open it up and I always get an email back to go jason I got your slide deck it on lee had two slides why? Because guess what their entire team has accustomed themselves to giving these people huge slide dex I say yep I just need you to see to things that wrapped up what we talked about did I miss anything they go no no you got it all into two yes now before I get into this next one kinesthetic or you can just write down sensory it's a little easier to spell before I get in this third one what I want to do is I want quick pause and I want to ask you for the last time you had to learn how to use or do something easiest example I get of this is ah who's gotten a new e reader or tablet computer in the last three years three years anybody I'm just trying include the group here so hopefully you remember when you got that new technology that new thing that new whatever and you got it home or got shipped to you he opened up the box you unwrapped it and there was a siri's of things that you went through tow learn how it works you started with your preference I start with my preference what is it that I conduce that I can I can learn how this thing works so there's got to be someone in the room and I'm just gonna look because I'll get a big smile or a nod there asked me so in the room who you got that box you open up the product you took the thing out of the space that it was in and you just started hitting buttons playing sliding trying to figure out what it debs I'm seeing smiles over here right? My kin esthetic learners you're the ones that you have to move it to figure it out you have to be in it in education we used to call these manipulative tze jodi would would volunteer at the library she's in a brilliant mathematician and she could help kids not just learned but really appreciate math and one of the things that she would do it she would always show up to the math tutoring sessions for these second, third, fourth fifth graders and she would just bring a whole bucket of coins I mean, when I grew up the piece of paper had printed coins jodi's bringing money I might have been a better math student if I could actually touch the stuff that was there and they would move things around so when someone on the phone that I'm speaking with they say oh jason it feels like I can pretty much be a safe bet that the way they figure out how things work is they move it around, they touch it, let me back up one with that same pull the thing out, you have that piece of technology, it's sitting there on the box, you put it off to the side very gently, and you open up the instruction manual toe look through the manual to see what that thing could possibly do for you. I've got a couple of nods across the audience, those of you online, if you like to read those instructions, to see how that thing works, I'm going to call you more visual. And then, of course, there's, the third group and the third group I meet him all the time. I love talking with him because sometimes I can say something that helps about immediately they're the ones that they ordered that thing and they were the first ones to order thing went online think either thing I've got shipped and then it stayed on the counter it's it's stayed there in the kitchen, and then when the right guest came over sometime after about an hour or two, where the guest was over, they said, hey, I got this thing, would you tell me how it works? Because once they hear it, they get it now can you imagine the potential for conflict if someone of a audio preference is meeting with him learning from some with a visual preference if that audio lerner is not getting it the visual learner is frustrated what all here are things like the audio person saying gosh what you're saying it just I don't hear it what you're saying it doesn't and they go let me draw you a picture let me show you why can't you just see what I'm saying and they don't do it on purpose just coming from their preference the audio person trying to explain something to a visual visual person but I just don't see it I can't picture it it's not here can you show me what you mean? And the audio person says what how many times do I have to tell you then I miss communicating about the content I mentioned this yesterday it's usually the context in which they're communicating when someone on the phone says jason it's not coming together it's it's is something off here that to me is an indicator that they need things to come together I've gotten to do several of these kinds of classes over the last thirteen years of figure I'm in the twelve to thirteen hundred range of walking on stage and getting to see how we get along over a couple of day long period and one of the things that I know is I'm reading an audience is there are people in the audience who need to know where we're going. They need to know where we've been. We got it right before we left for the lunch break, where someone asked, are you going to do a recap of all the elements, right, where were we and how far have we come, the's air indicators to me that someone is on that kinesthetic side. So as I think about these three again, I'm not going to ignore any. I'm not going to say up, this is mine, and I can't do those other two. Well, how I use this is to see how I can blend and how I kenbrell alan pse and move through working with the people that I'm working with.