What to Say When…Tips and Scripts for Tricky Situations at Work

Lesson 10/25 - ...Dealing with Co-Workers That Ask Too Many Favors


What to Say When…Tips and Scripts for Tricky Situations at Work


Lesson Info

...Dealing with Co-Workers That Ask Too Many Favors

What to say when dealing with co-workers who ask too many favors. So here's the situation. A co-worker recently asked for a favor and you agreed but he started to ask for more favors more frequently and it feels like he's actually delegating his workload to you. He's not your supervisor and the tasks he's asking you to do are definitely his responsibility. You don't want to seem rude or like you're not a team player but you don't want to keep doing his work for him. How do you say no? Here's what you may be thinking and what not to say. That's not my job, do your own job, why won't he leave me alone? Here's a solution. When it comes to doing favors, you must delineate the boundaries of what you are and aren't willing to do. In this situation it may help to find out why he's not doing his own work. Maybe you can even help him solve the underlying problem. Without being malicious, some people instinctively take advantage of those who allow it. Here's what you could say: I'm happy to help...

out from time to time but it seems like your requests are getting more frequent. Then try curiosity, are you aware of that? Is there a reason this is happening more often? Or try generosity. Is there a problem I can help you solve that would make it easier for you to accomplish your tasks? I'm happy to help but let's figure out some guidelines that will work for both of us. Or try humility. Gosh, feels like my workload keeps doubling. I really don't think I can take on another thing. It seems like you are overwhelmed too have you talked to our boss about it? Maybe we should. The overarching idea here is that you cannot allow yourself to be walked all over by someone who knows how to take advantage of people who are nice. They usually don't do it out of malice but rather thoughtlessness. They don't see you, so you have to make it clear what you are and aren't willing to do. Make sense?

Class Description

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.