What to Say When…Tips and Scripts for Tricky Situations at Work

 

Lesson Info

...Others Need to Know What You’ve Accomplished

What to say when others need to know what you've accomplished. So here we're talking about internal self-promotion. Here's the situation: you work behind the scenes on many projects, and you do excellent work, but no one knows. Your mother taught you not to brag, and you aren't comfortable tooting your own horn, so you rarely speak up to share your progress or your successes, and as a result those in a position to help you develop professionally don't get the information they need to do so, whether they are in the company or outside of it. So what you may be thinking, and what you definitely should not say is, "Why doesn't anyone recognize my role in these projects?" Here's the solution: I think a shift in mindset is needed here. This is not about bragging, but rather about conveying facts about efforts you initiated or were part of. You need to find your own style and mode of communication to get the information to the right people: those who can help you grow. And it's best to presen...

t the information in a matter of fact way with more verbs than adjectives, emphasizing your process as well as the effect of your actions. So here's what you could say. If you approach it with curiosity you could say, "The recent project I worked on was especially successful. How can we best spread the word about it and to whom." If you approach it with generosity you could say, "Would it help you to communicate our team's success if I shared details about how we approached it and the role I played? If so, what's the best way to get that to you?" Or, "Would you mind if I send you regular updates on the progress we're making on my team and my role in it?" You could try humor here and say something like, "I know it would be totally out of character for me to boast, but I'll try," or, "My mother would cringe if she heard me boasting, but I'll do my best." Here's another idea: a casual way to talk about the projects you're working on is by turning idle chit-chat on conference calls into bigger moments. Instead of answering the question "How are you today?" with "Fine," try saying "Great, I'm excited to be working on such-and-such project with so-and-so." Oftentimes, people will be more engaged and interested when you offer up your work instead of your personal feelings. So, here's the over-arching idea, the lesson to take away. If you don't speak up about the work you're doing, no one will, and that could do damage in the long run to both you and your team. There really is a benefit to others as well. Communicating your achievements is likely to help your boss communicate the team's achievements up the chain as well. Make sense?

It’s always important to know the right thing to say in various situations, but it’s particularly important at work. Getting tongue-tied or putting your foot in your mouth when speaking to a work colleague or superior could get you into trouble and impact your ability to thrive in your career.

So wouldn’t it be great if you had a virtual archive of precise language you can use in any professional situation? For example, what might you say when someone at work loses a loved one, when office politics get ugly or when a colleague isn’t pulling their weight?

Taught by Ilise Benun, an author and teacher known as the Marketing Mentor, this course provides you with concrete advice and guidance about how to handle a wide variety of situations and conversations. Using bite-sized videos that portray real-world situations, it will give you the tools you need to communicate clearly, appropriately and assertively at work.

In this class, you’ll learn how to:

  • Communicate with everyone in your professional arena, from bosses to direct reports, vendors to clients.
  • Avoid miscommunication when possible and recover from it when you can’t.
  • Go from people-pleaser to self-respecting professional.
  • Know the right thing to say at the right moment.
  • Take time to assess the situation before making your response.
  • Know when to speak and when to stay quiet.
  • Decide whether a written or a verbal response is more appropriate.

 
 
 
 

Reviews