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Step 5: Follow Up & Resolve Concerns

Lesson 75 from: How to Start a Photography Business

Pye Jirsa

Step 5: Follow Up & Resolve Concerns

Lesson 75 from: How to Start a Photography Business

Pye Jirsa

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Lesson Info

75. Step 5: Follow Up & Resolve Concerns

Build your follow-up process to avoid losing those leads. Here, Pye shares his process for following up after a client conversation.

Lessons

Class Trailer
1

Class Introduction

13:12
2

Common Myths & Unknown Truths

11:42
3

The Road Ahead

13:03
4

Find Your Passion

06:06
5

The Lin & Jirsa Journey

13:54
6

Part-time, Full-time, Employed, Partners?

03:51
7

Stop Wasting Time & Money

06:07
8

Your 12 Week Roadmap

04:33
9

Great Plans Still Fail

06:01
10

Strategy Vs. Planning

04:16
11

Mind Mapping

07:25
12

Select a Focus

14:16
13

Competitor Research

09:34
14

S.W.O.T. Analysis

13:54
15

Strategy & Long Term Goals

03:50
16

Values, Vision & Mission

27:49
17

Effectively Managing Your Time

15:05
18

Artistic Development

07:30
19

Create Your Plan

13:12
20

What's Your Product

10:51
21

Luxury vs Consumer Products & Experiences

11:44
22

Quick Break for Econ 101

16:31
23

Your Target Market & Brand Message

21:25
24

What's in a Name

09:20
25

Your Client 'Why'

05:43
26

Crafting the Why Experience

24:17
27

Document the Client Experience

08:29
28

Business Administration Basics

27:03
29

Book Keeping Management

06:51
30

Create the Logo & Branding

07:04
31

Portfolio Design

15:11
32

Design Your Services & Packages

18:51
33

Pricing Fears & Myths

08:46
34

Three Pricing Methods

25:39
35

Package Pricing Psychology & Design

06:15
36

Psychology of Numbers

07:29
37

Pricing Q&A

23:51
38

Grass Roots Marketing

09:36
39

The Empty Party

07:03
40

Friends & Family Test Shoots

16:28
41

Join Groups

04:32
42

Second Shooting Etiquette

07:44
43

The Listing & Classified Hustle

14:10
44

Make Instagram Simple

13:55
45

Your Automated Pinterest Plan

08:01
46

Facebook Because You Must

07:37
47

Giveaway & Styled Shoots

12:17
48

Content Marketing & SEO

08:12
49

The Monster: SEO

07:26
50

Selecting Your Keywords

05:45
51

Testing Your Keywords

07:53
52

Grouping Main & Niche Goals

12:39
53

Your Content Road Map

11:47
54

Content Marketing Q&A

10:45
55

Inspiration to Keep Working

07:45
56

How to Craft Your Content

15:03
57

Internal Linking Basics

05:30
58

Back Link Building Basics

04:55
59

Link Value Factos

14:38
60

Measuring Link Value

04:24
61

Link Building Strategy & Plan

06:10
62

Link Building Plan: Vendors & Guest Writing

06:45
63

Link Building Plan: Features, Directories, Comments

03:11
64

Link Building: Shortcuts & One Simple Tool

14:44
65

What is Sales? Show Me!

12:58
66

Your First Massive Failure

05:17
67

The Sales Process

07:31
68

Your Second Massive Failure

05:23
69

Understand Buyer Psychology

10:00
70

Step 0: Building Rapport & Trust

15:14
71

Step 1: Identify Need or Want

15:39
72

Cognitive Dissonance

12:01
73

Steps 2 & 3: Value Proposition & The Solution

14:21
74

Step 4 : Close, Make the Ask

04:32
75

Step 5: Follow Up & Resolve Concerns

06:13
76

Family Photography Hot Seat

12:06
77

Business Example Hot Seat

15:52
78

Boudoir Photography Hot Seat

16:09
79

The Best Sales Person

07:45
80

Your Mindset, Vibrations & Frequency

06:56
81

Always Positive, Always Affirming

11:55
82

The Second Money & Dual Process

07:39
83

Chumming the Price Waters

03:57
84

Creating Want or Scarcity

09:54
85

Timeless Advice on Being Likable

11:53
86

Selling Over The Phone

10:59
87

Forbidden Words in Sales

11:40

Lesson Info

Step 5: Follow Up & Resolve Concerns

If they have a concern, they're gonna bring it up, and guess what, that's our final step. We're gonna resolve concerns after that, and then we're gonna follow up, okay? That's step number five. If they have a concern with your price, they're gonna say it. If they have a concern with not getting enough hours, they're gonna say it. If they have a concern with wanting more product, they're gonna say it. Just let them speak, let them talk. Bottom line is people get busy. A lot of times, your leads, they didn't disappear. They didn't go somewhere else. They simply got busy. Follow up, remind them. There's studies on how many impressions a brand has to make before a sale is usually made. It always changes, but I remember reading one, it was like seven to nine times. Seven to nine impressions before you're willing to act. I read another one that was like 60 times. I don't know whose numbers are right, but I do know it takes a lot of reminding and a lot of impressions before we actually act an...

d move to do something, okay? So understand that people get busy. You need to follow up, and we're gonna keep it simple. I want three phone calls. That's obviously if they say don't call me back, you're gonna call them once. If they say, we haven't really decided, no problem. Do you guys need anything? No, we're good. Okay, would you mind if I called you back in a week? And then right after that, you send them a quick follow up email and just say, it was great chatting with you guys today. Obviously these should be a little longer calls. When you're following up, you should be engaging, you should be doing the same things, and when you close it out, you send a quick email. It was so great talking with you today. Hey, remember those resources that we created back on the website? Here are three tips, when you guys are thinking of this, and you show a link right there. Three tips too. Let me know if you guys have questions. And then you follow up again, and after three and three, you're done. Move on. Erin. I was just wondering whether to use your follow up phone call as an invitation to bring up things or try to negotiate price again. So, give me an example of this because price is obviously the number one thing that people are gonna have questions about, right? But then the question that I would have for you is if they're still hung up on price, there might be some disconnect between them not valuing the service that you're presenting. Does that make sense? Yeah. So, I wanna first go back to that. Is your product good? Is your service good, is it well thought-out? Is all the things there? If so, did we present it and show them that value? Did we have them go through the steps of cognitive dissonance and agree to what we're presenting them? Did we do all those things before that place? Because we find sometimes we do get that concern on the phone. And you know what I do? I go, you know, our clients spend this much for a reason. Did anybody ever walk you through our wave? And I'll ask them the question. And they'll say, no, they didn't. Let me do that with you now. Because sometimes, our salesperson might have had touch points. It might have gotten handed off a few times, and we never had a chance to actually take them through the process of what we wanna create for them, correct? And then you do that then. And then see where it takes you. If you've planted that seed and they still have a problem with price, they're not valuing what it is that you're offering. Jill. With that, so when you're charging a certain rate for your services and you've done the presentation, how would you deal with a client that is, you know, very frugal, but you laid it out all there for them, and they're still not happy. Has that ever happened? They're very frugal. That would, I would say, go back to qualifying the right people. There's certain people that you can't, you shouldn't be spending 90% of your effort on the 10% that can't really afford you. And that may very well happen early on, but what happens is this. Early on in your business, most of the clients that you're gonna get, they're gonna be the ones that want the $500 and $1000 stuff. We talk to you guys about bringing those early people just to get this thing going, right? Along the way, you end up snagging a $3000 gig, a $2000 gig, the client, along the way, a lead of a lead, like a referral's referral leads to this one person that's willing to spend more. So what we say is 10% of your clients early on are gonna be the kind of clients that you want to get later, put 90% of your effort into the 10%, and getting those people, work those networks, work those people so you can kind of continuously move up. Because you're right, if somebody just wants to spend $100, that's not the right kind of person to be trying to market to over and over. I guess my concern or question is, am I gonna mesh well with each one of my clients that walks through the door? No. You're not gonna mesh well with a lot of your clients that walk through the door. That goes back to your, that's why we had you to the vision, the mission, everything early on and identify who you mesh well with with your target market basically. Who you're going for because I think if I handed over one of my traditional Indian or Jewish brides over to Mike Allebach, my friend, he'd probably do something crazy. Like, he would not want to handle that situation. And likewise, I don't know if I relate and can understand the type of clients that he's going for either. Does that make sense? Yes. But that goes back to those people shouldn't be really walking in your door.

Class Materials

Bonus Materials with Purchase

How to Launch a Photography Business Workbook
Experience Pricing Example

Ratings and Reviews

Armstrong Su
 

This class and materials are to the point and eye-opening on the business side of photography. Pye Jirsa is an amazing and fun teacher as well! Most photographers need more business classes offered to bring us who love to create art back to reality for a more successful business that makes a living on it's own. This course will definately get you started in the right direction and so cheap too! Great investment! armstrong outdoor tv case outdoortvcase Pye Jirsa is one of the best instructors that I have the pleasure to learn from. He and his team have given me so much more than they'll ever realize. Knowledge, wisdom, training, friendship, mentoring, inspiration, joy... I cannot thank Pye enough for changing my life for the better. I owe them more than they'll ever realize. Thank you, Pye Jirsa!!!

Angela Sanchez
 

This class has been an eye opener for me; a point of change in my vision as photographer. Pye is and AMAZING, INSPIRING, GENEROUS instructor, with an, authentic desire to help people and to share with them the best of his knowledge. I will not have enough words to say thanks to Pye Jirsa, as a teacher and as a human being, and thanks to Creative Live who allows us to benefit from the experience of such a knowledgeable, educated, well-versed photographer and instructor. 1000% recommended!

Yenith LianTy
 

Been following this guy forever. Pye Jirsa may be well known in the wedding & portrait photography world and if there is something that this guy knows it is how to create a business, a sustainable one. The workbook he provided is comprehensive, and I honestly wish I had this when I first started out as a photographer! I love that he talks about his failures, keeping it real and honest for anyone starting out. He is definitely one of the best instructors around, super humble, down to earth and with a sense of humor to boot. The course is worth it! THE WORKBOOK is AMAZING! SUPER DETAILED!

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