The Sales Process
Let's talk about the sales process. This is where I want you guys to mentally take yourselves, okay? The sales process is one, identify the customer's problem and need. Two, develop a value proposition. Three, present how the solution fits. Four, close by making the ask, and, Haldis, bless your heart, but where did we hit any of these? (audience laughing) It's, don't feel bad, like, this is literally every single one of us. You were just bold enough and brave enough to stand up here, which means that you're gonna be the first person that takes all this to heart so, kudos. The sales process, this is 100 years unchanged. This goes back to John Henry Patterson. He's considered the pioneer, the father of sales. I have a story to tell you guys. So, this is back in the 1890s when this sales training that he developed came out. That's what this is from. And all of us learn sales incorrectly. Like this has been out forever, yet all of us don't understand it. That's funny. "Don't sell the steak...
. Sell the sizzle." Elmer Wheeler, love you. I'm gonna tell you about actually selling the steak. 'Cause I did it when I was 22 years old. I drove a truck with a refrigerator in the back around rural areas of Utah. Now, I know what you're thinking, "Isn't Utah all?" Yeah, all of Utah is pretty rural compared to Seattle, Los Angeles, whatever. But Salt Lake is a decently sized city. Now, I would drive around the outskirts of Salt Lake with my refrigerator, take it to places like Tooele, and Farmington. And I would take my truck, and I would go and sell meat. I kid you not, I did this for almost a year in college. Now, you're laughing. I would go up, and I would knock on a door to people who had no clue who I was. I would go and knock on a door, "Hey, hi." I didn't use my southern accent then. I just, normal, normal Utah accent. We do have accents. "Hey, my name is Pye. "I got some meat." (audience laughing) That's my favorite line, "I got meat." You can't say that without a southern accent. "I got some meat." You have to put a southern accent on that. I don't know why. My southern friends, I love you all. My mom's from Oklahoma. I love you, and that's where I get my accent from. So, I would introduce myself, and I'd say, "Look, I'm just driving by. "I know this is kind of odd, but I have "some really great meat in the back of my truck. "I'd love to come and show you. "Let me go grab it." And I'd just go start walking back to the truck (laughing). Now, you guys are laughing right now. I get it, it's funny. It's funny up until I tell you that I put myself and my family through college with no debt because I made $1200 a day selling meat from the back of a truck. This is not revenue. This is how much I took home. Meat from the back of a truck. And now all of you are like, "Hmm, okay." (audience laughing)
Where's that meat truck? (audience laughing)
Where's that meat truck? Haldis wants to sell some meat. Who else wants to sell some meat? (audience laughing) So, that's the thing about it is, like, this is the beauty of sales. It can really be anything. Now, I'll tell you this, it's depressing selling meat out of the back of a truck. There's no joy in that. There's no nothing. There's simply a paycheck at the end of the day. And I would work, I worked one day a week, making 50, $60,000 a year. And that's how I went through college without any debt. So, it worked for me, it was fine. But I learned a whole heck of a lot doing that. And this line was like the meat seller's motto. (audience chuckling) "You don't sell the steak, you sell the sizzle." And I mean literally, do you know how many times I would grab a steak out and be like, "Hey, you got a grill? "Let's fire this up." I would actually take the steak out and grill it for them. I literally sold the sizzle. And they would taste it, and they'd be like, "Yeah, that's really good steak." You're damn right it is, Julie. You can get a box for just $300. The boxes were large and expensive, and we would move a lot of them at a time. And there was money in it. Now, here's the thing. Any of you, who talked the most up here in our little quick role play? You did, we do, right? We, the sales people, talk the most. So, my question is, "How do you hear the sizzle "of the steak when you keep talking over it?" Okay, we're gonna go back to the sales process. I'm gonna add two simple points. We're gonna put two minor tweaks into this. Step zero, because this shouldn't have to be said, so it's step zero. It's to build a rapport to create trust. Now, I have done the door-to-door sales thing two times in my life for a total of almost four years. One time it was selling religion. I was a missionary for two years. One time it was selling steaks. One time, knives. I've sold a lot of things door-to-door. And step zero is always number one. By the way, you know what the toughest sale of anything is? Religion, that is by far harder to sell than anything else in this entire world. But, man, I learned a lot about people and relationships and understanding and love. And no matter what happened, no matter what is said on the other side of that table or on the other side of that door, you show love. That's the only proper response to any result. Whether it's a client saying, "no," whether it's a door shut in your face, whether it's someone asking if they can get a better deal, the proper response is love. Number one, build that rapport, build trust. So, that's zero. Number one is then identify what the hell it is you're selling. Like, what is their need, and what do I want? And that's where I want Erin, you, to ask, "Tell me something about yourself. "Or tell me something about what you're looking for." Figure out, like, pull them out of that. You are there to serve them. And guess what? They're meeting with you because you have a service that they freakin' want. It's not about you. At that point, we're gonna develop a value proposition. We're gonna present the solution. Then, we're gonna close by making the ask. And this is the other one I'm gonna add in there, which is follow up because so often that's forgotten. And follow up is a necessary piece. Already, can you think of how you might do that meeting differently right now?
Yeah, we haven't even learned the psychology of anything. We haven't learned anything else. We just simply learned a process, and now we can go, "Okay, I can "already reframe that to go very differently."